Business Program Manager

Microsoft • Redmond, WA

1d • $77,800 - $169,900

About The Position

The Business Program Manager is a central, cross-functional role in Strategy & Operations (S&O) within Microsoft Customer Service & Support (CSS). The role drives the business and operating rhythms that support CSS and MCAPS-Core executive audiences, bringing clarity to processes, keeping operations seamless, and ensuring executives are prepared to focus on key business areas. The position owns timelines, readiness, presentation quality, and decision and action tracking for executive business reviews, as well as S&O communications, SharePoint, and event operations.

This position is suited to a detail-oriented, proactive program manager who can drive clarity and follow-through in a fast-moving executive environment and coordinate effectively with a broad set of partners and leaders. Coordination and communication skills are especially important; comfort with business performance data and executive reporting is also expected. The role supports Microsoft’s mission and culture of growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.

Requirements

• Bachelor’s degree in Business, Operations, Finance, or a related field and at least 2 years of experience in program management, process management, or process improvement, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• Master’s degree in Business, Operations, Finance, or a related field and at least 3 years of experience in program management, process management, or process improvement; or a bachelor’s degree in a related field and at least 5 years of such experience; or equivalent experience.
• Experience supporting Rhythm of Business processes, including Quarterly Business Reviews, Monthly Business Reviews, operational reviews, or executive business reviews.
• Experience preparing, coordinating, or managing executive-level presentations and PowerPoint materials.
• Experience drafting internal communications and managing content within SharePoint sites or similar collaboration platforms.
• Experience planning and coordinating meetings, events, or offsites, including logistics, scheduling, and attendee coordination.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines simultaneously.
• Ability to work independently, anticipate business needs, and coordinate across stakeholder groups, including business, finance, planning, and operations teams.
• Familiarity with business operations, planning processes, financial rhythms, scorecards, reporting, or business performance metrics, including reviewing and interpreting business data.
• Proficiency with Microsoft Teams, Outlook, PowerPoint, Excel, and SharePoint; experience using Microsoft Copilot or other AI-enabled productivity tools.
• Experience working within Microsoft or another large, complex enterprise organization.

Responsibilities

• Own the end-to-end operating cycle for executive business reviews led by S&O for CSS and MCAPS-Core, including workbacks, readiness checkpoints, agendas, and logistics.
• Coordinate contributor inputs across CSS and MCAPS-Core and hold owners to due dates so materials are complete before leadership review.
• Quality-check and finalize executive materials, and lead storyboard and deck reviews with leaders before each forum.
• Own the review action tracker, drive decisions, actions, risks, and dependencies to closure, and surface blockers early.
• Lead pre- and post-meeting communications, including pre-reads, recaps, and action summaries.
• Drive S&O leadership and organization-wide communications and templates, and own the S&O SharePoint site and shared workspaces.
• Plan and run S&O events and team rhythms, such as town halls, offsites, and site events, from agenda through logistics and follow-up.
• Continuously improve communications and event processes using AI and automation tools such as Microsoft Copilot.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level