Business Program Manager - Unified Broker

Microsoft•,

4d•$97,600 - $206,400

About The Position

The Business Program Manager will own and evolve Microsoft’s Unified Broker Program, which enables customers to procure Microsoft Unified through approved Microsoft partners while Microsoft remains responsible for delivering Unified services. The program spans partner onboarding, contracting and operations, compliance and monitoring, field engagement, readiness, and reporting. The role leads program strategy, governance, operations, compliance, and continuous improvement, aligning a complex global stakeholder ecosystem. The position is part of Microsoft’s Customer & Commercial Success organization within MCAPS-Core. It translates business objectives into program priorities and measurable outcomes, coordinates partner lifecycle operations, establishes effective controls, and leads program landing and change management. The manager uses performance data and stakeholder feedback to guide the program roadmap and represent the program in business reviews and leadership forums.

Requirements

Bachelor’s degree in Business, Operations, Finance, or a related field and 4+ years of experience in program management, process management, or process improvement, or equivalent experience.
Strong stakeholder management, influencing, analytical, problem-solving, and communication skills.
Ability to navigate ambiguity, identify root causes, develop structured recommendations, and drive decisions.

Nice To Haves

Experience in business program management, operations, strategy, product/program management, or related disciplines.
Demonstrated experience leading complex, cross-functional programs with multiple organizational dependencies.
Experience translating business requirements into scalable processes, governance mechanisms, and measurable outcomes.
Experience managing global programs involving partners, commercial operations, contracting, compliance, or sales channels.
Experience partnering with Legal, Compliance, Finance, Tax, Sales, Engineering, and/or Operations organizations.
Experience driving operational simplification, automation, controls, and process transformation.
Experience with partner ecosystems or complex indirect business models.
Ability to communicate complex concepts and recommendations effectively to senior leaders.

Responsibilities

Own the Unified Broker Program strategy, operating model, roadmap, and governance framework.
Translate business objectives into program priorities, plans, milestones, and measurable outcomes.
Drive cross-functional alignment and clarify responsibilities, decision rights, risks, dependencies, and escalations.
Lead business decisions about program evolution, expansion, and operational improvements.
Identify opportunities to simplify and scale the program while improving operational effectiveness.
Oversee the end-to-end Broker Partner program lifecycle with teams responsible for partner assessment, nomination, contracting, authorization, and ongoing reviews.
Keep program requirements, processes, and documentation clear, scalable, and operationally executable.
Identify operational gaps and drive process optimization, automation, and efficiencies to reduce manual intervention.
Maintain program standards, procedures, and source-of-truth resources.
Ensure program changes are operationalized across impacted organizations.
Partner with Compliance, Legal, and operational stakeholders to translate requirements into business processes and controls.
Establish governance mechanisms to identify program risks, control gaps, exceptions, and remediation needs.
Support internal reviews and audits by maintaining clear program ownership, controls, processes, and documentation.
Coordinate organizations required to operate and evolve the Unified Broker Program.
Build partnerships across Sales, Partner, Operations, Compliance, Legal, Tax, Trade, and other stakeholder groups.
Influence without direct authority to drive decisions, accountability, and resolution of complex issues.
Own program landing and change management, translating complex requirements into clear guidance for field and operational stakeholders.
Represent the program in business reviews, strategic discussions, and leadership forums.
Define program success criteria, KPIs, and reporting mechanisms to measure program health and performance.
Use quantitative and qualitative insights to identify trends, risks, and improvement opportunities.
Use insights and stakeholder feedback to influence program priorities and roadmap decisions.