Business Product Owner

IPRO • Jericho, NY

2d • $115,000 - $135,000

About The Position

As part of IPRO's digital transformation, the Business Product Owner leads modernization of the End-Stage Renal Disease (ESRD) business area, using Salesforce as the primary platform to improve business processes, data visibility, stakeholder engagement, and program outcomes. The role represents ESRD business needs and priorities, bridging business strategy and technology execution, and is accountable for product vision, roadmap, value realization, and user adoption.

The Business Product Owner works with ESRD leaders, subject matter experts, program teams, the Program Management Office, Technology Solutions, Salesforce administrators and architects, data and integration teams, and implementation partners. The role translates complex business and regulatory needs into prioritized capabilities, guides delivery decisions, and establishes scalable governance so solutions address immediate operational needs and long-term enterprise objectives.

Requirements

• Demonstrated ability to lead business product ownership or digital transformation for complex, cross-functional programs, including development of product vision, roadmaps, backlogs, priorities, and measurable business outcomes.
• Strong knowledge of Salesforce platform capabilities and product delivery practices, including evaluating configuration, customization, integration, data, reporting, automation, security, and user experience considerations from a business perspective.
• Proven experience eliciting and translating complex quality improvement, provider engagement, operational, contractual, and regulatory needs into clear user stories, acceptance criteria, process designs, and implementation priorities.
• Strong facilitation, decision-making, and stakeholder management skills, with the ability to build alignment across executives, ESRD business leaders and staff, technical teams, vendors, and end users.
• Working knowledge of Agile/Scrum and product lifecycle practices, including backlog management, sprint planning, demonstrations, user acceptance testing, release planning, change management, adoption, and continuous improvement.
• Ability to use data, performance measures, user feedback, risks, dependencies, and business value to make transparent prioritization decisions and communicate product status, outcomes, and recommendations to governance bodies and senior leaders.
• Bachelor's degree in Business, Healthcare Administration, Information Systems, Public Health, or a related field.
• Five years of relevant experience in product ownership, business transformation, healthcare quality improvement, or technology-enabled program delivery.

Nice To Haves

• Experience supporting ESRD, healthcare quality improvement, government contracts, or other highly regulated healthcare programs.
• Product ownership, Agile, change management, or business analysis certification.

Responsibilities

• Set and maintain the ESRD digital product vision, strategy, roadmap, and measurable outcomes, aligned with IPRO priorities, contract requirements, user needs, and the Salesforce modernization strategy.
• Manage and prioritize the product backlog, translating business processes, pain points, and opportunities into capabilities, user stories, acceptance criteria, and release priorities.
• Guide process redesign with ESRD stakeholders to reduce waste and unnecessary customization, favoring standardized, scalable capabilities, shared data models, and reusable components.
• Act as the product lead and business decision maker for scope, priorities, tradeoffs, minimum viable product, release readiness, and change impacts; escalate major risks and dependencies through governance.
• Partner with technical, data, security, compliance, QA, and implementation teams to confirm solutions, integrations, reporting, data quality, access controls, and operational readiness.
• Drive stakeholder engagement, user acceptance, communications, training, adoption, and value measurement.
• Monitor outcomes and feedback after release and use insights to continuously improve the product and roadmap.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level