Business Product Owner
About The Position
As part of IPRO's digital transformation, the Business Product Owner leads modernization of the Quality Innovation Network-Quality Improvement Organization (QIN-QIO) business area, using Salesforce as the primary platform to improve business processes, data visibility, stakeholder engagement, and program outcomes. The role represents QIN-QIO business needs and priorities, bridging program strategy and contractual requirements with technology execution, and is accountable for the product vision, roadmap, value realization, and user adoption. The Business Product Owner works with QIN-QIO leaders, subject matter experts, program teams, the Program Management Office, Technology Solutions, Salesforce administrators and architects, data and integration teams, and implementation partners. The role translates complex business and regulatory needs into prioritized capabilities, guides delivery decisions, and establishes scalable governance so solutions meet immediate operational needs and long-term enterprise objectives.
Requirements
- Demonstrated ability to lead business product ownership or digital transformation for complex, cross-functional programs, including developing product vision, roadmaps, backlogs, priorities, and measurable business outcomes.
- Strong knowledge of Salesforce platform capabilities and product delivery practices, including business-perspective evaluation of configuration, customization, integration, data, reporting, automation, security, and user experience.
- Experience eliciting and translating complex quality improvement, provider engagement, operational, contractual, and regulatory needs into user stories, acceptance criteria, process designs, and implementation priorities.
- Strong facilitation, decision-making, and stakeholder management skills, with the ability to build alignment across executives, ESRD business leaders and staff, technical teams, vendors, and end users.
- Working knowledge of Agile/Scrum and product lifecycle practices, including backlog management, sprint planning, demonstrations, user acceptance testing, release planning, change management, adoption, and continuous improvement.
- Ability to use data, performance measures, user feedback, risks, dependencies, and business value to make transparent prioritization decisions and communicate product status, outcomes, and recommendations to governance bodies and senior leaders.
- Bachelor's degree in Business, Healthcare Administration, Information Systems, Public Health, or a related field.
- Five years of relevant experience in product ownership, business transformation, healthcare quality improvement, or technology-enabled program delivery.
Nice To Haves
- Experience supporting QIN-QIO programs, healthcare quality improvement, government contracts, or other highly regulated healthcare programs.
- Product ownership, Agile, change management, or business analysis certification.
Responsibilities
- Set and maintain the QIN-QIO digital product vision, strategy, roadmap, and measurable outcomes, aligned with IPRO priorities, contract requirements, user needs, and the Salesforce modernization strategy.
- Manage and prioritize the product backlog, translating business processes, pain points, and opportunities into capabilities, user stories, acceptance criteria, and release priorities.
- Guide process redesign with QIN-QIO stakeholders to reduce waste and unnecessary customization, favoring standardized, scalable capabilities, shared data models, and reusable components.
- Serve as the product lead and business decision maker for scope, priorities, tradeoffs, minimum viable product, release readiness, and change impacts; escalate major risks and dependencies through governance.
- Partner with technical, data, security, compliance, QA, and implementation teams to confirm solutions, integrations, reporting, data quality, access controls, and operational readiness.
- Drive stakeholder engagement, user acceptance, communications, training, adoption, and value measurement; monitor post-release outcomes and feedback and use insights to improve the product and roadmap.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
