Business Process Lead II - 2nd Shift

Boston Scientific • Quincy, MA

10d • Onsite

About The Position

Boston Scientific is seeking a Business Process Lead II to support and enhance business systems, warehouse systems and operational processes across Distribution, Logistics, Manufacturing, Quality and Supply Chain operations. Based in Quincy, Massachusetts, the position partners with Operations, Quality, Engineering, Product Teams, IT teams and vendors to support system reliability, operational performance, compliance and the end-user experience.

The role supports second-shift operations and requires availability during those hours to provide timely systems support, troubleshoot issues and maintain operational continuity. It serves as a liaison between business and technology teams, contributing to requirements gathering, testing, reporting, process improvement and operational support for day-to-day work and strategic initiatives.

The position follows an on-site work model in Quincy, Massachusetts. The role may require travel up to 10%. Boston Scientific states that visa sponsorship and relocation assistance are not available for this position at this time.

Requirements

• Associate degree in business, supply chain, information systems, engineering, operations or a related field, or a minimum of 4 years of progressively responsible experience in supply chain, distribution, logistics, manufacturing, quality, business systems or information technology.
• Experience supporting warehouse operations, distribution processes, manufacturing operations, business systems or operational technologies.
• Experience documenting business requirements, process flows, business procedures or user stories.
• Experience supporting testing activities, troubleshooting operational issues or participating in system implementations.
• Strong analytical, problem-solving, organizational and communication skills, with the ability to collaborate effectively with frontline users, business stakeholders and technical teams.
• Ability to work a schedule aligned with second-shift operations.
• Ability to travel up to 10%.

Nice To Haves

• Bachelor's degree in business, supply chain, information systems, engineering, operations or a related field.
• Experience supporting SAP, Manhattan, Jitbit, Power BI or similar ERP, WMS, ticket management, reporting and analytics, or low-code application platforms, including Jira and Power Apps.
• Experience supporting warehouse technologies, including RF devices, automation systems, material handling equipment, MDCS, Packsize or related operational technologies.
• Experience with business requirements, process documentation, testing, defect management, user training, reporting, dashboards and continuous improvement initiatives.
• Experience in a medical device, FDA-regulated or quality system environment, including exposure to SDLC, validation, CAPA, compliance and audit readiness activities.
• Boston Scientific operations experience with demonstrated progression through warehouse, inventory, logistics, quality, manufacturing, training, systems or process improvement roles, including experience as a super user, SME, trainer, system tester, warehouse lead, inventory lead, operations coordinator or quality lead.
• Lean Six Sigma certification or demonstrated continuous improvement experience.

Responsibilities

• Serve as the primary point of contact for ticket triage, issue investigation, end-user support and business process troubleshooting for assigned systems and functional areas, with a focus on second-shift operations.
• Partner directly with warehouse, distribution, manufacturing and quality teams using a hands-on Go See approach to understand business processes, support end users, identify root causes and resolve operational issues.
• Gather, document and maintain business requirements, process flows, business procedures and user stories for system enhancements and process improvements.
• Define test strategies, develop test scripts, execute testing activities, support user acceptance testing (UAT) and validation efforts, document results and coordinate defect resolution for system and process changes.
• Support SAP, Manhattan and related technologies by assessing business impacts, coordinating support activities and partnering with IT and vendors to implement solutions.
• Develop and maintain process documentation, work instructions, training materials and end-user communications to support adoption and operational consistency.

Benefits

• Core and optional employee benefits are offered; details are referenced at www.bscbenefitsconnect.com.
• Non-exempt, non-sales roles may include variable compensation such as overtime, shift differential and an annual bonus target, subject to plan eligibility and other requirements.
• Exempt, non-sales roles may include an annual bonus target and long-term incentives, subject to plan eligibility and other requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree