Business Process Lead II - 2nd Shift
About The Position
Boston Scientific is seeking a Business Process Lead II to support and enhance business systems, warehouse systems, and operational processes across Distribution, Logistics, Manufacturing, Quality, and Supply Chain operations. Based in Quincy, Massachusetts, the role partners with Operations, Quality, Engineering, Product Teams, IT teams, and vendors to support system reliability, operational performance, compliance, and the end-user experience. The position supports second-shift operations and works directly with employees and operational leaders to provide timely business systems support, troubleshoot issues, and maintain operational continuity. The role serves as a liaison between business and technology teams, supporting day-to-day operations and strategic initiatives through requirements gathering, testing, reporting, process improvement, and operational support. This is an on-site position in Quincy, Massachusetts, with a schedule aligned to second-shift operations. The role requires availability during second-shift hours and may require travel up to 10%. Boston Scientific will not provide employment visa sponsorship or relocation assistance for this position.
Requirements
- Associate degree in business, supply chain, information systems, engineering, operations, or a related field, or at least 4 years of progressively responsible experience in supply chain, distribution, logistics, manufacturing, quality, business systems, or information technology.
- Experience supporting warehouse operations, distribution processes, manufacturing operations, business systems, or operational technologies.
- Experience documenting business requirements, process flows, business procedures, or user stories.
- Experience supporting testing activities, troubleshooting operational issues, or participating in system implementations.
- Strong analytical, problem-solving, organizational, and communication skills, with the ability to collaborate effectively with frontline users, business stakeholders, and technical teams.
- Ability to work a schedule aligned with second-shift operations.
- Ability to travel up to 10%.
Nice To Haves
- Bachelor's degree in business, supply chain, information systems, engineering, operations, or a related field.
- Experience supporting SAP, Manhattan, Jitbit, Power BI, or similar ERP, WMS, ticket management, reporting and analytics, or low-code application platforms, including Jira and Power Apps.
- Experience supporting warehouse technologies, including RF devices, automation systems, material handling equipment, MDCS, Packsize, or related operational technologies.
- Experience with business requirements, process documentation, testing, defect management, user training, reporting, dashboards, and continuous improvement initiatives.
- Experience in a medical device, FDA-regulated, or quality system environment, including exposure to SDLC, validation, CAPA, compliance, and audit readiness activities.
- Boston Scientific operations experience with demonstrated progression through warehouse, inventory, logistics, quality, manufacturing, training, systems, or process improvement roles, including experience as a super user, SME, trainer, system tester, warehouse lead, inventory lead, operations coordinator, or quality lead.
- Lean Six Sigma certification or demonstrated continuous improvement experience.
Responsibilities
- Serve as the primary point of contact for ticket triage, issue investigation, end-user support, and business process troubleshooting for assigned systems and functional areas, with a focus on second-shift operations.
- Partner directly with warehouse, distribution, manufacturing, and quality teams using a hands-on Go See approach to understand processes, support end users, identify root causes, and resolve operational issues.
- Gather, document, and maintain business requirements, process flows, business procedures, and user stories for system enhancements and process improvements.
- Define test strategies, develop test scripts, execute testing activities, support user acceptance testing and validation efforts, document results, and coordinate defect resolution for system and process changes.
- Support SAP, Manhattan, and related technologies by assessing business impacts, coordinating support activities, and partnering with IT and vendors to implement solutions.
- Develop and maintain process documentation, work instructions, training materials, and end-user communications to support adoption and operational consistency.
Benefits
- Core and optional employee benefits
- Potential variable compensation, such as overtime and shift differential, and an annual bonus target for eligible non-exempt roles
- Potential annual bonus target and long-term incentives for eligible exempt roles
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
