Business Process Improvement Manager

Medline • Mundelein, IL

23h • $116,000 - $174,000

About The Position

The Business Process Improvement Manager leads the identification, evaluation, and implementation of cross-functional process improvements to increase efficiency and effectiveness, reduce waste, enhance the end-user experience, and deliver measurable value. The role drives change management and adoption, evaluates the impact of implemented improvements, and develops process documentation and standard operating procedures. It tracks and supports multiple teams and projects, provides oversight and guidance to maintain consistency, identify scope creep or project overlap, and ensure timely outcomes. The manager also leads complex strategic initiatives and advises project managers on escalations and project management methodologies.

The position oversees professional employees with project management and technical expertise. Management duties include ensuring timelines are met, removing roadblocks, escalating issues and staffing challenges, hiring and staffing, conducting performance reviews, recommending pay increases, and supporting team training and development. The manager assigns work using resource planning tools and monitors team capacity, while ensuring consistent application of organizational standards and policies.

The work is primarily in an office setting, with occasional travel of up to 10% to other company locations or for conferences or training. The role offers an anticipated annual salary range of $116,000 to $174,000 and is bonus and/or incentive eligible. Medline describes a competitive total rewards package, continuing education and training, and career potential within a growing worldwide organization. Benefits for employees working an average of 30 or more hours per week include health insurance, life and disability insurance, 401(k) contributions, and paid time off; other benefits may apply to employees working fewer hours.

Requirements

• Bachelor’s degree in an IT or business-related field.
• At least 5 years of experience supporting transformational efforts that resulted in sustained, ongoing process improvement.
• At least 2 years of experience in technical capacity building tools that support business initiatives.
• Well-developed project management, process redesign, and analytical skills.
• Effective organizational skills and ability to manage multiple, often competing priorities.
• Intermediate to advanced skill with spreadsheet and data management tools, such as MS Excel, MS Access, Tableau, or Alteryx.
• Experience with SAP.
• Expertise in SQL.
• Intermediate experience with data visualization tools such as Tableau, Power BI, or similar platforms.

Nice To Haves

• Analytically driven, with fluency in data-driven analysis and performance metrics.

Responsibilities

• Develop and implement process improvement initiatives to optimize processes, increase efficiency, reduce waste, and deliver organizational value.
• Collaborate with cross-functional teams to design and implement solutions that meet requirements and improve efficiency.
• Provide change management support and training to promote successful adoption of process improvements.
• Implement metrics to track process performance, report progress to senior leadership, and assess delivered value.
• Monitor and evaluate processes to identify further improvement opportunities and assess their value.
• Develop and maintain process documentation and standard operating procedures to support consistency and compliance.
• Oversee initiatives supported by team members, ensuring consistency and that tool selection meets efficiency standards.
• Lead complex initiatives of strategic importance.
• Advise project managers as a trusted business partner and project management advisor, including consulting on escalations and methodologies.
• Oversee professional employees with project management proficiency and technical expertise.
• Ensure project timelines are met and remove roadblocks for team members as needed.
• Escalate issues to upper management when progress cannot be made.
• Hire and staff team members, conduct performance reviews, recommend pay increases, and support training and development.
• Ensure consistent application of organizational standards and policies.
• Assign projects using resource planning tools and ensure team workload remains within capacity.
• Escalate staffing challenges as required.

Benefits

• Health insurance
• Life insurance
• Disability insurance
• 401(k) contributions
• Paid time off
• Continuing education and training
• Employee Assistance Program, Employee Resource Groups, and Employee Service Corp access for employees working fewer than 30 hours per week on average

What This Job Offers

• Job Type: Full-time
• Career Level: Manager