Business Process Consultant

City of Austin

1d•Hybrid

About The Position

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review. The Business Process Consultant will support the Business Incentives and Expansion Division’s place-based strategies work by helping develop, manage, and improve initiatives that advance strategic investment in Austin’s districts, corridors, and public assets. Reporting to the Program Manager III overseeing Place-Based Strategies, this position will support implementation and administration of tools and projects such as Public Improvement Districts (PIDs), Tax Increment Financing/Reinvestment Zones (TIF/TIRZ) assessments, and management of City-related property and asset portfolios, including facilities and revenue-generating assets. This position will coordinate across internal departments, external partners, and stakeholders to evaluate opportunities, improve business processes, support project delivery, and advance place-based economic development objectives. The role requires strong analytical, organizational, and relationship-management skills, as well as the ability to help translate policy and strategic priorities into implementable programs, projects, and operational improvements.

Requirements

Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.
Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
Knowledge of performance measures
Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
Skill in providing internal consulting services.
Skill in project management methods.
Skill in negotiation of projects and program initiatives.
Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
Ability to look at situations systematically.
Ability to work independently and with teams.
Ability to understand, interpret and apply detailed and complex information.
Ability to manage implementation of recommendations.

Nice To Haves

Experience supporting or administering place-based economic development tools, including Public Improvement Districts, TIF/TIRZ, or similar district-based financing and investment strategies.
Experience managing, coordinating, or analyzing public assets, real estate, facilities, or revenue-generating property portfolios.
Experience improving business processes and coordinating complex projects across multiple departments or stakeholder groups.
Experience analyzing operational, financial, or policy information and communicating recommendations to support strategic decision-making.

Responsibilities

Leads multiple process improvement teams.
Develops project work plans, project management and periodic assessment.
Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
Identifies, collects, and researches to complete data analysis.
Makes recommendations to project teams and recommends organizational change utilizing appropriate talent.
Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets.
Develops and improves models and methodologies for the department.
Reviews and critiques the work of functional team staff.
Communicates project and program information to all levels of the organization.
May provide leadership, work assignments, evaluation, training, and guidance to others.