Business Process Consultant

City of Austin•Austin, TX

2d•Hybrid

About The Position

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.

Requirements

Knowledge of business strategies, objectives, planning, development and management processes and process improvement
Knowledge of performance measures
Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
Skill in providing internal consulting services
Skill in project management methods
Skill in negotiation of projects and program initiatives
Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
Ability to look at situations systematically
Ability to work independently and with teams
Ability to understand, interpret and apply detailed and complex information
Ability to manage implementation of recommendations
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Nice To Haves

Experience working with multiple departments, partners and organizations.
Experience in or knowledge of governmental planning processes and or policy making.
Experience in a homeless response system, affordable housing or with an organization serving persons in need of housing, social services or other basic needs.
Experience leading process improvement processes and change management.
Demonstrated ability to produce high quality documents and presentations for elected officials or executives, community stakeholders and the public.
Knowledge of federal programs focused on addressing homelessness, including the Continuum of Care and Emergency Solutions Grant programs from HUD
Knowledge of data analytics and data visualization technology, such as power- BI, Python and Ai applications, for researching large datasets and delivering high quality reports

Responsibilities

Leads multiple process improvement teams
Develops project work plans, project management and periodic assessment
Facilitates the development of stakeholder analysis and communication plans for process improvement teams
Identifies, collects, and researches to complete data analysis
Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
Develops and improves models and methodologies for the department
Reviews and critiques the work of functional team staff
Communicates project and program information to all levels of the organization
May provide leadership, work assignments, evaluation, training, and guidance to others.