Business Process Consultant II

UPMC•Pittsburgh, PA

About The Position

Are you energized by solving complex problems, leading change, and helping organizations work better for the people they serve? In this role, you’ll lead high‑impact consulting and improvement initiatives that drive measurable performance and process improvements across our Insurance Services Division. You’ll partner closely with business and clinical leaders, guide cross‑functional teams, and translate strategy into action—turning ideas into results that deliver real business value.

Requirements

Bachelor's Degree required.
5 years of experience in operations or operations improvement or operations improvement consulting (may include up to 2 years in operational financial analysis).
5 years of experience in data-based process improvement (eg. Six Sigma process improvement) and/or project management of related efforts.
PMI's PMP Certification or successful completion of UPMCs Ulearn Project Management Training series required within one year of hire.
Green Belt certification required within one year of hire as is completion of training in Agile methodologies.
Strong management, problem solving, organizational, and communication skills (oral and written) are required.
Excellent Project Management skills and ability to plan and direct multiple, moderately complex process reengineering projects.
Excellent computer skills required proficiency with MS Office suite including PowerPoint and Visio.
PMI's PMP Certification required or completion of UPMC Health Plan Project Management training within one year from date of hire.
UPMC Health Plan Lean Six Sigma Green Belt Certification (or a comparable program meeting the ASQ Green Belt certification standards) required within one year of hire.
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Responsibilities

Lead Improvement from Vision to Results: Plan, design, and lead consulting projects that improve how work gets done. Define the value, scope, goals, and roadmap for initiatives—and then lead teams to deliver.
Partner with business and clinical leaders to design and implement performance and process improvement initiatives.
Apply creative problem‑solving to identify solutions, develop innovative frameworks, and unlock business value.
Assess impacts to people, processes, and organizational structures and guide teams through change.
Build compelling business cases using data, performance metrics, and cost/benefit analysis.
Think Strategically—and Act Practically: Connect organizational strategy to execution by anticipating needs, risks, and opportunities.
Assess business, clinical, operational, and technical needs with internal and external stakeholders.
Define people, process, and technology implications of strategic initiatives.
Anticipate key business issues and proactively shape solutions.
Be a Change Leader: Lead and support cross‑functional change management and communication strategies.
Act as a trusted change agent across impacted departments.
Develop and deliver clear, effective presentations to audiences at all levels.
Manage Projects with Confidence: Bring structure, clarity, and accountability to every project you lead.
Define scope, requirements, timelines, and work plans.
Assign resources and clarify roles and responsibilities.
Track progress, risks, and issues—resolving or escalating as needed.
Facilitate productive meetings and ensure milestones and deadlines are met.
Oversee the development of reports, presentations, and project documentation.
Use Data to Drive Decisions: Turn insights into action through thoughtful analysis.
Analyze data to identify and quantify improvement opportunities.
Establish baseline metrics and measure performance outcomes.
Support dashboards and scorecards that track progress and results.
Lead, Coach, and Grow Others: Help teams—and individuals—do their best work.
Coach, train, and mentor team members in your areas of expertise.
Establish a clear vision for project value, goals, and success.
Model our system‑wide values, behaviors, and commitment to continuous learning.
Leverage proven methodologies and a strong consulting toolkit, including: Six Sigma and Lean principles, Business Agility, Organizational change management, Process mapping and redesign, Data and organizational analysis, Group facilitation, benchmarking, and best‑practice application.
Contribute to the development of new tools, techniques, and resources that strengthen our improvement capabilities.