Business Process Analyst

Community Financial System, Inc.•Syracuse, NY

About The Position

Community Financial System, Inc. (CFSI) is hiring a Business Process Analyst to support its retail banking and other financial services. The posting describes the role as a Business Systems Analyst serving as a liaison between business stakeholders and application development teams. The analyst ensures requirements are clearly defined and solutions meet business needs, works independently on small to medium projects, contributes to Agile ceremonies, and helps deliver high-quality applications through requirements documentation, testing support, and system documentation. The role includes gathering and documenting business needs, translating them into user stories, acceptance criteria, and functional documentation, and maintaining a requirements backlog in Azure DevOps or similar tools. The analyst collaborates with product owners and development teams throughout the project lifecycle, supports sprint activities, and assists with test planning, execution, and user acceptance testing. The position also maintains system records and contributes to improvements in requirements management, documentation, and Agile delivery practices. It may require up to 10% travel for meetings, workshops, or project support. The company describes itself as an equal-opportunity workplace and affirmative-action employer. It offers competitive compensation, benefits, and professional development and advancement opportunities. The listed salary range is USD $66,000 to $108,804 per year, with potential for an annual merit increase.

Requirements

Associate’s degree in Information Systems, Computer Science, Business, or a related field.
Applicants must be 18 years of age or older.
Strong attention to detail and documentation skills.
Ability to learn quickly and follow structured methods for requirements gathering and testing.
Good communication skills and ability to work in a team environment.
Familiarity with Microsoft Office Suite.
0–2 years of relevant experience, including internships, academic projects, or entry-level roles in business analysis, IT support, or application development.

Nice To Haves

Bachelor’s degree.
Coursework or training in business analysis, application development, or Agile practices.
Exposure to Azure DevOps, Jira, or other requirements management tools.

Responsibilities

Elicit business needs through stakeholder interviews and analysis.
Translate requirements into user stories, acceptance criteria, and functional documentation.
Maintain a clear requirements backlog in Azure DevOps or similar tools.
Work with product owners to refine backlog items and priorities.
Serve as the link between business stakeholders and Application Development.
Clarify requirements and scope throughout the project lifecycle.
Participate in sprint planning, backlog grooming, daily standups, and retrospectives.
Provide ongoing clarification of requirements to development teams.
Assist in test planning and execution to confirm requirements are met.
Support UAT by preparing scripts, documenting results, and resolving issues.
Maintain system documentation, including workflows, requirements, and release notes.
Ensure accurate records for project handoffs and sustainability.
Maintain proficient knowledge of and ongoing compliance with applicable laws and regulations, policies, procedures, and internal controls, and complete training requirements in a timely manner.
Contribute to enhancements in requirements management practices.
Identify opportunities to improve documentation standards and Agile delivery practices.
Travel up to 10% for meetings, workshops, or project support may be required.