Business Process Analyst

General Dynamics Information Technology • USA VA Home Office (VAHOME), VA

1d • $110,500 - $149,500 • Hybrid

About The Position

The Business Process Analyst supports state and local government information technology enterprise transitions and operations and maintenance for Cyber Security Operations services. The role collects and manages information and records, produces tailored reports, monitors business metrics, and provides actionable insights. It supports Jira backlog management and product owners, develops user stories and testing materials, troubleshoots user issues, and creates user guides and procedural documentation. The analyst also facilitates knowledge sharing, gathers stakeholder feedback, identifies workflow inefficiencies, manages meetings and project tools, and supports adoption of new tools, workflows, and initiatives.

Requirements

• BA/BS degree or equivalent work experience.
• At least 5 years of experience is stated in the success requirements; the job qualifications section separately lists 8+ years of related experience.
• Ability to adapt quickly to shifting priorities and evolving business needs.
• Experience analyzing and documenting current-state processes and developing optimized future-state workflows.
• Experience facilitating stakeholder workshops and interviews and producing business requirements, user stories, use cases, and acceptance criteria.
• Ability to translate business objectives into specifications for technical teams and prepare concise leadership communications.
• Ability to support organizational change, readiness activities, training, and communication planning.
• Skill in developing and interpreting KPIs, dashboards, and process metrics.
• Strong organizational skills and ability to manage multiple concurrent workstreams.
• Knowledge of audit, documentation, and compliance requirements in state or government environments.
• Understanding of project management basics, including Agile and Waterfall.
• Critical-thinking and problem-solving skills.
• U.S. citizenship is not required.

Responsibilities

• Collect technical and non-technical information by engaging with diverse audiences.
• Input, update, and maintain records in relevant systems.
• Generate daily, weekly, and monthly reports tailored to organizational or client needs.
• Determine and monitor business metrics and provide actionable data insights.
• Deliver training sessions and create onboarding materials for systems and tools.
• Oversee Jira backlogs, collaborate with product owners, and prioritize development efforts.
• Compose user stories, acceptance criteria, test plans, and retrospectives for process improvement.
• Troubleshoot user-reported issues and promptly communicate their resolution status.
• Develop user guides, quick reference materials, and procedural documentation.
• Facilitate document curation, collaborative content development, and knowledge-sharing practices.
• Serve as a point of contact for internal and external stakeholders, gathering feedback and ensuring alignment.
• Identify workflow inefficiencies and propose process enhancements.
• Organize and manage meetings, including preparing agendas, distributing meeting notes, and tracking follow-ups.
• Administer project tools, dashboards, and document repositories.
• Assist with implementation and adoption of new tools, workflows, and initiatives.
• Analyze and document current-state processes and develop optimized future-state workflows.
• Facilitate stakeholder workshops and interviews and produce business requirements, use cases, and other deliverables traceable to testing.
• Translate business objectives into actionable specifications for technical teams and prepare summaries, decision documents, and status reports for leadership.
• Support organizational change through impact assessments, readiness activities, training materials, and communication plans.
• Develop and interpret KPIs, dashboards, and process metrics to support prioritization and validate performance improvements.
• Manage concurrent workstreams involving analysis, documentation, testing support, and implementation.

Benefits

• 401(k) with company match.
• Medical, dental, and vision plan options.
• Health Savings Account options.
• Full-flex work weeks where possible.
• Paid vacation, sick and personal time, and holidays.
• Paid parental leave and paid family leave for eligible employees.
• Disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
• Paid education and certifications.
• Professional growth opportunities and an internal mobility team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level