US-Business Pro

Apple • Broomfield, CO

4d

About The Position

As a Business Pro at Apple Retail, you help businesses succeed by developing and growing relationships with high-potential business customers and building loyalty. You bring business and sales acumen, knowledge of Apple products and services, and an understanding of small and medium-sized business (SMB) industries, challenges, and local trends. You serve as a resource and mentor for the broader team and work with leadership to connect customers with tools and solutions that support their businesses.

You engage business customers, identify their needs and ownership opportunities, present relevant products and services, and explain ways to buy. You act as an expert on business solutions and help the team understand business customer needs. You also contribute to business sessions, briefings, workshops, and events; coordinate account transitions; and plan and forecast performance using account management, pipeline building, opportunity management, CRM, and other tools. You maintain knowledge of Retail Business programs and follow applicable policies and procedures. The role also includes other customer service and support tasks as needed, and contributing to an inclusive environment that reflects Apple’s values.

Requirements

• Experience in retail, sales, or related work.
• Extensive experience with business solutions involving Apple products and services.
• Proficiency in the local language, both written and spoken; sign language is supported.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.

Nice To Haves

• A track record of strong performance and results in technology or business solutions sales.
• Effective communication skills and the ability to tailor communication style to different audiences.
• Ability to work in a fast-paced environment and make timely decisions, including under tight deadlines and pressure.
• Ability to build rapport and work effectively with internal and external customers, including business owners and executives.
• Strong organizational and process management skills, prioritization, and responsiveness to customer requests.
• Strong learning, negotiation, interpersonal, and customer service skills.
• Advanced Apple expertise in mobility adoption and business transformation, with general knowledge of key SMB industries, technology trends, and challenges.
• Ability to learn, navigate, and use new tools and systems.

Responsibilities

• Engage business customers and demonstrate how Apple and third-party products and solutions can support their businesses and their customers and employees.
• Understand business customers’ needs, identify ownership opportunities, present products and services, and educate customers about relevant purchasing options.
• Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
• Participate in business sessions, briefings, workshops, and events, recommending offerings suited to customers’ business needs.
• Partner with leadership and cross-functional partners to transition accounts according to the account engagement strategy and support a seamless customer experience.
• Plan and forecast business performance through account management, pipeline building, and opportunity management, using CRM and other tools.
• Maintain knowledge of Retail Business programs and offerings and comply with policies and procedures.
• Perform other tasks as needed, including customer service and support in the line of business.
• Contribute to an inclusive environment by respecting differences, remaining curious, and demonstrating Apple’s inclusion and diversity values.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed