Business Platform Owner

Allied Solutions•Carmel, IN

About The Position

The Business Platform Owner (BPO) optimizes internal applications to deliver valuable business outcomes and align platforms with enterprise goals. The role owns the technical vendor relationship, uses vendor services to achieve business objectives, and manages and prioritizes the backlog with business stakeholders. The BPO identifies, creates, and reports system success metrics, providing visibility and insights to Business and IT leadership. As a strategic business partner, the BPO recommends innovative uses of the software platform and related products, manages priorities and expectations across systems and business units, and considers system dependencies and data integrity. The role understands user needs, analyzes feedback, and translates it into software functions and features, while leading vendor and partner efforts to drive adoption and desired outcomes. The position partners with stakeholders to solve complex business problems, documents business requirements, translates them into functional specifications, develops road maps, and prioritizes work according to business value and product strategy. It also works with stakeholders and data partners to ensure useful, accurate, and accessible data; measures feature success, adoption, ROI, and platform performance; and takes corrective action when appropriate. Vendor and user management includes coordinating releases, serving as the main vendor contact, considering renewals and additional functionality, configuring systems or working cross-functionally to meet business needs, and enabling appropriate citizen development. The role requires a bachelor's degree in Computer Science or Management, or an equivalent combination of education and experience; 3–4 years of work-related experience; 1–2 years of leadership experience; and proven experience working with cross-functional technology teams. The employer describes its benefits package as including medical, dental, and vision insurance; company-paid life and disability coverage; 401(k) options with company match; and three weeks of PTO by the end of the first year. The company also promotes from within and offers career growth opportunities.

Requirements

Bachelor's degree in Computer Science or Management, or an equivalent combination of education and experience.
3–4 years of work-related experience.
1–2 years of leadership experience.
Proven experience working with cross-functional technology teams.

Responsibilities

Partner with business stakeholders to devise technology solutions for complex business problems and improve business processes.
Gather, evaluate, and document customer business needs and translate them into functional specifications that balance business needs with optimization across the technology portfolio.
Act as a liaison between business and technical teams.
Identify and develop road maps for new use cases, business rules, and efficiencies.
Assess value, develop business cases, and prioritize requests and ideas based on value and product strategy.
Apply platform expertise and best practices to identify how technology can meet holistic business needs.
Develop knowledge of users and technology to inform consultation and recommendations.
Partner with others on platform usage or related data analysis and analytics.
Collaborate with stakeholders to ensure data is accessible, accurate, and relevant, and guide data needs for metrics and informed decisions.
Identify system use cases and enablement efforts that drive adoption, ROI, efficiencies, and business outcomes.
Use analytics to evaluate feature releases and take corrective action when needed, including through sprint, team health, and platform productivity or usage metrics.
Identify, communicate, and measure value through suitable metrics; develop and track metrics such as Total Cost of Ownership to assess ROI, cost, value, and platform impact.
Manage releases of new versions, features, and bug fixes; plan product releases and set delivery expectations.
Manage vendor relationships and serve as the primary vendor contact.
Consider renewals with Strategic Sourcing and explore additional products or functionality.
Stay current on new features and functionality.
Configure systems to meet business needs or work cross-functionally to address them.
Enable and empower business teams to make appropriate system configuration or business rule changes.
Lead vendors and partners in efforts to drive platform adoption and use.