Business Platform Owner

Allied Solutions LLC•Carmel, IN

About The Position

The Business Platform Owner (BPO) optimizes internal applications to deliver business value and align platforms with enterprise goals. The role owns the technical vendor relationship, uses vendor services to support business objectives, and manages and prioritizes the platform backlog in collaboration with business stakeholders. The BPO identifies, creates, and reports success metrics, providing business and IT leadership with visibility and insights. As a strategic partner to the business, the BPO identifies and recommends innovative ways to use software platforms and ancillary products. The role balances priorities and expectations across intersecting systems and business units, understands technical ecosystems and dependencies, and addresses conflicting needs and data integrity. It also translates user needs and feedback into software functions and features, and leads vendor or partner efforts to encourage adoption and use that achieve desired outcomes. The position partners with stakeholders to define solutions for complex business problems, document requirements, create roadmaps, prioritize high-value requests, and act as a liaison between business and technical teams. It uses platform and business data to guide decisions, measure adoption and ROI, evaluate feature releases, and track metrics such as total cost of ownership. The BPO also manages vendor relationships and product releases, sets delivery expectations, configures systems or coordinates cross-functional work to meet business needs, and enables business teams to make appropriate system configuration or business-rule changes.

Requirements

Bachelor’s degree in Computer Science or Management, or an equivalent combination of education and experience.
3–4 years of work-related experience.
1–2 years of leadership experience.
Proven experience working with cross-functional technology teams.

Responsibilities

Partner with business stakeholders to strategize technology solutions for complex business problems and improve business processes.
Gather, evaluate, and document customer business needs and requirements, translating them into functional specifications that balance portfolio optimization with business needs.
Act as a liaison between business and technical teams.
Identify and develop roadmaps for new use cases, business rules, and efficiencies.
Assess value, develop business cases, and prioritize requests and ideas according to value and product strategy.
Collaborate with teams to understand platform capabilities and determine how they can meet holistic business needs.
Develop a detailed understanding of users and technology to inform consultation and recommendations.
Partner with others to analyze platform usage and platform-related data.
Work with stakeholders to ensure data is accessible, accurate, and relevant, and guide data needs for metrics and informed decisions.
Identify innovative system uses that improve adoption, ROI, efficiency, and business outcomes through enablement.
Use analytics to assess feature-release success and take corrective action when needed, including reviewing sprint metrics, team health, and platform productivity or usage.
Identify, communicate, and measure appropriate value metrics.
Develop and track key metrics, including total cost of ownership, to understand platform portfolio ROI, cost, value, and impact.
Manage releases of new versions, features, and bug fixes.
Manage vendor relationships and serve as the main vendor contact; consider renewals with Strategic Sourcing and explore additional products or functionality.
Lead product release planning, set expectations for delivery of new functionality, and stay current on new features and functionality.
Configure systems to meet business needs or work cross-functionally to address those needs.
Enable and empower business teams to create appropriate system configurations or business-rule changes through citizen development.
Develop a detailed understanding of users to inform consultation and recommendations.