Business Operations & Strategy Associate

Clasp•New York, NY

5d•$100,000 - $140,000

About The Position

As one of our first Business Operations & Strategy hires at Clasp, you will run highly operational work across our products and own it end to end. This is a high-autonomy, ground-floor role: you'll establish new processes where none exist, act as the general manager of a new vertical, coordinate with R&D to build the tooling that scales it, and step in as the product manager when a project needs one. You'll have the autonomy, ownership, and surface area to make a significant impact across the company, with the strategy living in how you decide a function should work and then build it.

Requirements

Proactively solves problems: you see what needs to be done and do it, working around obstacles to reach an outcome without waiting to be told
Analytical and quantitative: fluent in spreadsheets and modeling, and able to turn ambiguity into structured analysis and a clear recommendation
A structured thinker: you scope projects from an ambiguous problem to analysis to execution, and think in frameworks and first principles
A cross-functional leader: you manage internal and external stakeholders and drive projects to completion, often without direct authority
High-caliber, fast-paced background: 2 to 5 years at a place that trusted you with hard problems early, such as top consulting, banking or finance, a high-growth startup, or a similarly selective environment
A builder and an operator: high ownership, low ego, energized by ambiguity, and happiest shipping rather than just advising

Nice To Haves

Exposure to benefits, insurance, payroll, HR-tech, fintech, or healthcare
Background in management consulting, investment banking or finance, strategy and operations, BizOps, or chief of staff

Responsibilities

Operate across the business: take on the highest-priority operational work across Clasp's products, from benefits and ACA to 401(k), HSA, carrier connections, and new lines as they launch
Stand up new processes: when something has no process yet, design it, document it, and make it repeatable enough to hand off
Act as GM of a new vertical: own a line end to end, the strategy, the operations, and the outcomes, and decide how it should work and scale
Act as PM when needed: write the requirements, prioritize, and drive delivery with Engineering whenever a project needs a product manager to carry it
Bring the analysis: use data and models to decide where to focus, size the impact, and prove what is working