Strategy & Operations Associate

Sunbit • Los Angeles, CA

5d • $100,000 - $120,000 • Hybrid

About The Position

Sunbit is hiring a Strategy & Operations Associate to connect executive vision with departmental execution. The role drives critical initiatives across business problem diagnosis, product changes, and key account strategies that affect growth, revenue, operations, and customer experience. Working closely with the Strategy & Operations Director, the associate partners across functions and uses analytical, operational, and project management skills to deliver measurable impact.

The position supports key account management strategy in Sunbit’s Dental, Car Dealerships, and other growth verticals. It helps run the KAM team’s operating rhythm, reporting, planning, and performance analytics, while identifying process bottlenecks and implementing scalable solutions. The position is based in Los Angeles, California, with a hybrid arrangement in Sunbit’s Westwood office.

Requirements

• 2–3 years of experience in Strategy and Operations, management consulting, or a related field.
• Experience in top-tier management consulting (MBB or Big Four) and/or an in-house Strategy & Operations role at a high-growth technology, financial services, or fintech company, such as in lending, payments, or consumer finance.
• Experience working alongside Product teams and understanding customer journeys, workflows, and operational systems.
• Strong proficiency in financial modeling and data analytics, including navigating large datasets to identify actionable insights.
• Bachelor’s degree in business administration, operations management, economics, or a related field.
• Demonstrated ability to manage complex projects and implement operational changes across stakeholders.

Nice To Haves

• Experience supporting operations or key account management teams, including account assignments, territory planning, goal setting, or performance reporting.

Responsibilities

• Lead workstreams within high-priority strategic initiatives shaping Sunbit’s product offerings and market positioning.
• Partner with Product, Engineering, Marketing, Operations, Legal, and Finance to execute the company roadmap.
• Help shape key account management strategy across Dental, Car Dealerships, and other growth verticals.
• Partner with KAM leads on operational improvements, account coverage models, and opportunities for future enhancements.
• Run KAM team operating processes, including account assignments, quarterly goal setting, and territory assessments that inform hiring and headcount planning.
• Own reporting on goals, performance, and book-of-business analytics for the KAM team.
• Identify process bottlenecks and implement scalable operational solutions for supported teams.
• Build financial models and use data analytics to track performance, forecast trends, and provide actionable recommendations to leadership.
• Manage cross-functional projects from planning through implementation, ensuring they remain on schedule and within scope and deliver measurable impact.

Benefits

• Company equity via stock options.
• Unlimited PTO.
• Comprehensive health benefits, including medical, dental, vision, life insurance, EAP, parental leave, and HSA.
• Pet insurance.
• 401(k) with company match.
• Cell phone stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level