Business Operations Specialist

CINC•Dallas, TX

4d•Hybrid

About The Position

Real Geeks helps thousands of ambitious agents and small teams accelerate their business growth with innovative technology that helps them capture leads, nurture opportunities, and turn them into clients for life. We’re a passionate team working remotely across the US and Canada, connected by a shared mission and drive to make our customers successful. Real Geeks is headquartered in Dallas, TX and owned by Fidelity National Financial (NYSE: FNF), along with CINC, SkySlope and other leading real estate technology companies. As the Business Operations Engineer at Real Geeks, you’ll own the technical backbone of our Sales, Service, and Marketing operations: the HubSpot and Aircall platform, the custom apps and integrations the team runs on, IT for the Business Operations function, and the day-to-day interface with our parent company (FNF) on compliance and vendor management. This is not a help desk role. You’ll be as comfortable writing a HubSpot workflow action as ordering a laptop or driving a security remediation ticket to closure.

Requirements

3-5 years in a business operations, IT, or systems administration role at a SaaS company.
HubSpot platform experience as an admin or developer: workflows, custom objects, properties, associations, the HubSpot API, and custom-code workflow actions.
Coding skills in JavaScript or Python sufficient to build and maintain custom HubSpot actions and small integration services.
Experience administering a multi-app SaaS stack (Google Workspace, Slack, Zoom, Aircall, or equivalents) and comfort with Mac fleet management (Jamf, Kolide, or comparable MDM).
Demonstrated ability to work across a large parent-company environment: cross-org tickets, security assessments, and compliance workflows.
Strong written communication. This role corresponds with FNF counsel, AP, and security analysts in writing on a near-daily basis.

Nice To Haves

Aircall, Stripe, or Zoom admin experience
real estate or PropTech background
SOC 2 or ISO 27001 exposure
AI-tools experience for ops use cases
Asana administration
familiarity with FNF, CINC, or other large financial-services parent environments.

Responsibilities

Maintain and extend existing custom HubSpot apps (i.e. Inactive Platforms, the dedupe tool, billing payments, KB redirects, etc) and build new HubSpot workflow custom-code actions in JavaScript or Python as the business needs automation.
Own the contact dedupe queue end-to-end and the HubSpot Support intake: triage, resolve, and push routine cases to self-serve and tiered routing.
Administer our dialer (currently Aircall): number provisioning, SMS enablement, call routing, and integration health.
Run IT onboarding and offboarding for every new hire and departure end-to-end: laptop provisioning and imaging, account and license setup, the Day 1 walkthrough, deactivations, record reassignment, hardware retrieval, and compliance signoff
Manage the laptop fleet for Sales, Service, Marketing, and Business Operations staff, and administer the SaaS stack (seat reconciliation, license true-ups, invoice review) across HubSpot, Aircall, Zoom, Slack, Stripe and other applications, as needed; handle MDM via Jamf and Kolide.
Own FNF compliance work: vulnerability (VIT) remediation via ServiceNow CMDB and Qualys, vendor TPRM/InfoSec assessments with FNF Corporate Counsel, IIQ provisioning, and the bi-weekly AP digest.
Administer Google Workspace (accounts, groups, shared drives, Vault) and coordinate with HR on hires and departures.
Document processes as you go. This role runs on a documentation foundation, not tribal knowledge.
Demonstrate a commitment to our core values