Manager, Business Operations

Natera

8d • Remote

About The Position

We are seeking a highly organized and proactive Business Operations Manager to oversee and support the setup, execution, and operational readiness of new Patient Service Centers (PSCs). This role will drive the full lifecycle of PSC expansion, from site sourcing and lease negotiations to operational go-live, including budget tracking, expense management, and financial coordination, while ensuring compliance, efficiency, and a seamless patient and staff experience.

Requirements

• Bachelor’s degree in Business, Operations, Healthcare Administration, or a related field
• 5+ years of experience in healthcare operations, project management, or facility expansion
• Experience with budgeting, expense tracking, or financial coordination in an operations environment
• Proven ability to manage complex, cross-functional projects with tight timelines
• Familiarity with regulatory requirements for healthcare facilities
• Strong organizational and communication skills
• Proficiency in Google suite of products and project management tools
• Experience with EMR systems and healthcare operational workflows preferred
• Will require 30% travel

Nice To Haves

• Experience with EMR systems and healthcare operational workflows preferred

Responsibilities

• Support development and tracking of budgets for new PSC openings, including buildout, equipment, and operational costs
• Partner with Finance/Accounting to monitor spend against budget and identify cost-saving opportunities
• Review and process invoices related to PSC expenses, ensuring accuracy and alignment with Accounting and Finance departments
• Assist in forecasting expenses for upcoming PSC launches and ongoing operations
• Maintain financial documentation and support month-end reconciliation activities as needed
• Identify and evaluate potential locations for new PSCs in collaboration with key stakeholders
• Coordinate submission of Letters of Intent (LOIs) and facilitate negotiation of lease terms with property owners or agents (in conjunction with Sr Manager)
• Partner with legal and finance teams to ensure timely execution of lease agreements
• Partner with Finance to evaluate financial viability of new sites, including rent analysis and total cost of occupancy
• Obtain and maintain all required PSC documentation, including but not limited to: Certificates of occupancy, Business licenses, Regulatory approvals where applicable
• Lead end-to-end project management for PSC openings: Develop and manage detailed project timelines, Coordinate site logistics, construction milestones, and inspections, Oversee ordering and delivery of furniture, fixtures, and medical/lab supplies, Ensure timely site readiness and operational handoff, Track and manage project-related expenses to ensure adherence to approved budgets
• Deliver systems training to new PSC managers, ensuring proficiency with Natera systems and communication platforms
• Support ongoing operational setup and troubleshooting as needed during launch
• Establish operational readiness and documentation protocols to support audit preparedness
• Conduct internal reviews or spot checks to ensure compliance with quality standards and SOPs
• Work closely with management teams, sales, facilities, IT, and clinical teams to ensure coordinated PSC openings
• Serve as the point of contact for operational updates and project reporting.

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing for employees and their immediate families
• Fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level