Business Operations Manager

Coastal Wave Recruiting • Redwood City, CA

1d

About The Position

Our client is an AI-powered procurement platform building the operating system for the $12 trillion CPG industry. They're hiring a Business Operations Manager to serve as the CEO's operational right hand, owning customer success, sales operations, recruiting, and internal systems so the CEO can focus on closing deals and building the company.

Requirements

• 1.5+ years at an MBB firm (McKinsey, Bain, or BCG — Business Analyst/Associate Consultant level) or top-tier investment banking. Candidates without this experience will not be considered.
• 2–6 years total experience — pre-MBA profile; no overly senior candidates (>8 years)
• Post-MBB operating experience at a startup (Founder, Chief of Staff, Special Projects, or early-stage operator) — must thrive in unstructured environments
• AI-native mindset — actively uses ChatGPT, Claude, Zapier, or similar daily to automate and accelerate work

Nice To Haves

• B2B SaaS, supply chain, or CPG industry experience
• Comfort with APIs, light scripting (Python/SQL), or no-code automation tools

Responsibilities

• Run weekly customer check-ins and triage customer issues across product and engineering.
• Own CRM hygiene, pipeline reporting, and prepare prospect briefings and demo materials for active deals.
• Manage the recruiting pipeline — sourcing candidates, scheduling, and running first screens for non-executive roles.
• Coordinate BDR standups, review outbound sequences, and flag coaching opportunities to the CEO.
• Build internal automations and AI-powered workflows to eliminate manual, repetitive work across the company.

Benefits

• Direct CEO partnership
• Real ownership across customer success, sales ops, recruiting, and internal systems
• Chance to shape how the company scales from the inside out

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed