Business Operations Manager

Graceland Management Services • Cunningham, KY

1d

About The Position

Graceland Portable Buildings is seeking an effective leader and communicator to join our team as a Business Operations Manager. In this role you will be the cornerstone of our internal operations and play a pivotal role in streamlining our internal operations across the division. This position involves comprehensive management of both dealer and customer relations, encompassing everything from the onboarding and training of new dealers to the underwriting, manufacturing, and delivery of customer orders. You will act as a key liaison between the regional sales managers and the regional vice president, ensuring seamless internal coordination and fostering a positive working relationship with the field teams. Your role will be crucial in collaborating with plant managers, drivers, dealers, and customers to achieve the company's goals. Leading a dedicated team comprising sales support, dispatching, and customer service, you will drive operational excellence and customer satisfaction.

Requirements

• 2 years in a leadership or managerial role.
• Strong leadership and management skills, with a successful track record of leading and developing teams.
• Willingness to serve our dealers with dedication and enthusiasm.
• Be able to collaborate with a multifunctional team from sales, operations, and logistics.
• Proven ability to make decisions and follow through on commitments while successfully managing multiple tasks of varying degrees of scope and complexity.
• Be able to work independently with minimal supervision.
• Advanced written, verbal, and interpersonal communication skills to effectively work with all levels of the organization, as well as customers and dealers.
• Proficient computer skills, including Microsoft Office suite.
• Ability to travel occasionally, typically on a quarterly basis.

Nice To Haves

• Continuous learning and growth, including participation in leadership training programs desired.

Responsibilities

• Oversee the onboarding, training, and support of new dealers. Ensure ongoing dealer engagement and satisfaction.
• Supervise the entire customer order process, including underwriting, manufacturing, and delivery. Ensure adherence to quality and time standards.
• Assist the regional sales managers and dealers in achieving sales targets. Provide necessary resources and training to the team.
• Manage the dispatch team to ensure timely and efficient delivery of products. Coordinate with plant managers and drivers for smooth operations.
• Oversee the customer service team to provide exceptional service, handle customer inquiries, and resolve issues promptly and effectively.
• Act as a liaison between various internal stakeholders, including the regional sales managers, plant managers, and the regional vice president. Address and resolve internal issues effectively.
• Lead and develop the internal operations team, setting clear communication-driven goals and expectations, and providing regular feedback and coaching.
• Work with the regional vice president to develop strategies for operational improvement. Provide regular reports on key performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level