Business Operations Manager

Opensend

1d•Remote

About The Position

The Business Operations Manager is a key cross-functional operator who helps keep the company running smoothly across business operations, people operations, and company administration. This role partners closely with leadership to improve execution, maintain internal processes, and build the operational foundations needed for a small company to scale. This person must be highly organized, mature, and discreet, with strong judgment and the ability to handle confidential information. The role requires someone who can work across functions, wear multiple hats, and move fluidly between process execution, project management, people operations support, and company administration.

Requirements

4+ years of experience in business operations, people operations, company operations, or a similar cross-functional role in a startup or high-growth environment.
Strong executive judgment with high maturity, professionalism, and ability to handle sensitive and confidential matters.
Demonstrated ability to lead complex, cross-functional initiatives in high-growth or ambiguous environments.
Strong systems thinking and a practical, hands-on operating style.
Strong project management and organizational skills.
Comfortable working independently in an ambiguous environment.
Excellent written and verbal communication skills.
Strong attention to detail and willingness to jump between strategic and tactical work.
Experience supporting a scaling company is strongly preferred.

Responsibilities

Own and improve day-to-day operational processes that support company execution.
Coordinate cross-functional initiatives and follow through on action items across leadership, GTM, product, and operations teams.
Maintain operating rhythms, action tracking, town hall preparation, offsites, executive updates, and recurring planning processes.
Support vendor management, SaaS administration, and systems coordination across company tools.
Support strategic planning processes including OKRs, headcount planning, budgeting support, role architecture, and organizational planning.
Create, maintain, and improve SOPs, templates, and operational documentation.
Ghostwrite and prepare executive communications, internal memos, and organizational change communications on behalf of leadership.
Support recruiting coordination, interview scheduling, and candidate process logistics.
Prepare and manage offer letters, job descriptions, onboarding documents, and employee records.
Coordinate onboarding and offboarding processes to ensure a consistent employee experience.
Support benefits, payroll coordination, compliance administration, and employee lifecycle processes in partnership with external providers and internal stakeholders.
Help maintain organizational charts, people trackers, performance review workflows, and recurring employee programs.
Support company-wide communications tied to employee milestones, announcements, and culture programs.
Support company policy management, handbook updates, and internal process documentation.
Coordinate legal and contract operations including templates, routing, signature processes, filing, and workflow management for agreements such as MSAs, DPAs, service orders, and related documents.
Support governance processes including board materials, approvals, consents, and maintenance of centralized corporate records.
Oversee equity administration and related governance operations in partnership with leadership and external counsel.
Partner with internal and external stakeholders on security, privacy, compliance, and enterprise risk programs, including trust documentation and readiness work such as SOC 2.
Help coordinate recurring administrative processes such as insurance renewals, vendor paperwork, tax-related operational follow-ups, and other corporate administration activities.
Maintain organized repositories for key company documents, templates, and administrative records.