Business Operations Manager (Onsite)

Cisco•San Jose, CA

8d•$134,500 - $176,200•Onsite

About The Position

Cisco’s Failure Analysis & Prevention team is part of the Technology and Quality organization, which delivers customer-focused quality and reliability solutions and infrastructure for Cisco products. The organization supports innovation and excellence in manufacturing technology, test and component engineering, NPI, and closed-loop quality management. The role focuses on continuous product improvement and business operations, including driving processes and managing complex projects in a changing environment. The position is onsite at Cisco’s San Jose, California office. The manager leads medium-to-large, potentially high-risk projects involving cross-functional teams and multiple interdependencies. The role defines project scope, plans, schedules, success metrics, standards, and responsibilities; identifies and mitigates risks; manages delivery, scope, and costs; and builds stakeholder support and alignment. It also drives organizational change, evaluates results against success metrics, and improves processes and resources to increase productivity and end-product quality. The role provides training and mentorship to team members. The application window is expected to close on November 18, 2026. The posted starting salary range is $134,500 to $176,200, with location-specific ranges described in the posting. Eligible U.S. employees may receive benefits and paid time away under Cisco policies, and employees in non-sales roles may be eligible for annual bonuses.

Requirements

Bachelor’s degree and 10 years of related project/program management experience, or a master’s degree and 7 years of related experience.
Experience leading and managing cross-functional teams and external vendors.
Exceptional communication, negotiation, and conflict-resolution skills for managing stakeholder expectations.
Ability to define program scope, manage budgets, and allocate resources efficiently across multiple projects.
Ability to provide training and lead by example for new team members.

Nice To Haves

Master’s certification in project/program management.
Industry experience in semiconductor or manufacturing.
Excellent communication, organization, presentation, and analytical skills.
Experience working with cross-functional teams in a challenging environment.
Ability to communicate in Chinese, Spanish, or Vietnamese.

Responsibilities

Manage medium-to-large projects with moderate-to-high risk, cross-functional collaboration, and multiple interdependencies.
Solve highly complex problems by identifying viable and innovative options and applying analytical judgment to recommend solutions.
Drive processes and manage projects.
Define and validate project scope, plans, schedules, success metrics, standards, roles, responsibilities, operational norms, and compliance requirements.
Identify risks to project success and create mitigation plans.
Manage delivery processes, scope, and costs for complex projects with minimal supervision; drive completion and mentor team members.
Build stakeholder partnerships to secure support and sponsorship and align stakeholders on project outcomes, products, and solutions.
Drive organizational change by identifying project impacts, building awareness and support, and contributing to training development.
Evaluate results against success metrics and create or reengineer processes and resources to improve productivity and end products.
Provide training and lead by example for new team members.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Paid holidays
Floating holiday for non-exempt employees
Paid birthday day off
Paid year-end holiday shutdown
Personal wellness days
Flexible vacation time off for eligible exempt employees
Paid vacation for non-exempt employees
Paid sick time
Additional paid time away may be requested for critical or emergency family issues
Optional paid volunteer days
Annual bonuses may be available to employees in non-sales roles
Cisco restricted stock unit grants may be available, subject to eligibility and vesting terms