Business Operations Manager (Onsite)

Cisco•San Jose, CA

7d•Onsite

About The Position

Cisco's Failure Analysis & Prevention team helps ensure high customer and product quality. The Technology and Quality organization delivers customer-focused quality and reliability solutions and infrastructure for Cisco products, driving competitive advantage through innovation and excellence in manufacturing technology, test and component engineering, new product introduction, and closed-loop quality management. The Business Operations Manager is a problem solver focused on continuous product improvement who learns quickly, researches issues, and works effectively in an evolving environment. The role manages complex projects and programs, including project scope, schedules, metrics, standards, risks, delivery, and costs. It collaborates with cross-functional teams and stakeholders, drives process improvements and organizational change, evaluates results against success metrics, and mentors and trains team members.

Requirements

Bachelor's degree and 10 years of related project/program management experience, or a master's degree and 7 years of related experience.
Prior experience leading and managing cross-functional teams and external vendors.
Exceptional communication, negotiation, and conflict-resolution skills to manage stakeholder expectations.
Proven ability to define program scope, manage budgets, and allocate resources efficiently across multiple projects.

Nice To Haves

Master's certification in project/program management.
Industry experience in the semiconductor or manufacturing industry.
Excellent communication, organization, presentation, and analytical skills.
Experience working with cross-functional teams in a challenging environment.
Ability to communicate in Chinese, Spanish, or Vietnamese.

Responsibilities

Help drive processes and manage projects.
Define and validate project scope, plans, schedules, success metrics, and applicable standards for complex projects.
Identify risks to project success and create mitigation plans.
Manage delivery processes, scope, and costs for complex projects with minimal supervision, driving completion and mentoring other team members.
Build partnerships with stakeholders to secure support and sponsorship and align on project outcomes, end products, and solutions.
Drive change by identifying project impacts, building organizational awareness and support, and contributing to training development.
Evaluate project results against success metrics and create or reengineer processes and resources to improve productivity and end products.
Provide training and lead by example for new team members.

Benefits

Medical, dental, and vision insurance.
401(k) plan with Cisco matching contribution.
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Paid holidays and a floating holiday for non-exempt employees.
Paid day off for employee's birthday.
Paid year-end holiday shutdown.
Paid personal wellness days.
Paid vacation or flexible vacation time off, depending on employee classification.
Sick time off.
Additional paid time away may be requested for critical or emergency family issues.
Optional paid volunteer days.
Annual bonuses for eligible non-sales employees.
Eligible employees may receive Cisco restricted stock unit grants.