Business Operations Manager (HQ)

Pronghorn•Alpharetta, GA

6d•$80,000 - $100,000•Onsite

About The Position

The Business Operations Manager serves as a strategic partner to the President, driving operational excellence, organizational effectiveness, and workplace efficiency across the organization. This role optimizes internal systems and processes, oversees office administration and workplace operations, manages vendor relationships, coordinates executive scheduling and travel logistics, and supports the successful execution of strategic initiatives. As a trusted advisor and operational leader, the Business Operations Manager provides high-level support to the President by managing complex calendars, travel and expense processes, facilitating cross-functional coordination, and ensuring seamless execution of key priorities. Additionally, this role oversees the day-to-day administration of the office, fostering a productive, professional, and engaging work environment that enables employees and leadership to perform at their best. This position requires a highly proactive, systems-oriented, and strategic individual with exceptional organizational and project management skills, a strong focus on process improvement and operational scalability, and the ability to exercise sound judgment, maintain confidentiality, and operate with significant autonomy and discretion in a fast-paced environment.

Requirements

Bachelor's degree in Business Administration, Operations Management or a closely related field; Master's degree preferred.
Minimum of 7-10 years of progressive experience in business operations, project management or a similar strategic administrative capacity, including at least 3-5 years of direct support to C-level executives.
Demonstrated success in implementing and optimizing operational processes and systems.
Exceptional project management skills with the ability to effectively manage multiple priorities within a fast-paced, dynamic environment.
Strong analytical and problem-solving abilities, underpinned by a data-driven approach to decision-making.
Advanced proficiency in project management software, CRM systems and the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is mandatory.
Excellent written and verbal communication skills, with the capacity to articulate complex information clearly and concisely.
Demonstrated ability to exercise sound judgment, maintain strict confidentiality and operate with a high level of discretion and professionalism.
A proactive, resourceful and highly organized individual with meticulous attention to detail will thrive in this position.

Nice To Haves

Master's degree

Responsibilities

Oversee the day-to-day administration and smooth operation of the Alpharetta office, ensuring a professional, welcoming, and efficient workplace environment.
Serve as the primary point of contact for office facilities, including building management, maintenance requests, office security, parking arrangements, and space planning initiatives.
Manage relationships with office-related vendors and service providers, including office supplies, catering, cleaning services, shipping providers, and equipment vendors, ensuring quality service and cost-effectiveness.
Foster a positive employee experience by supporting office engagement initiatives, coordinating internal events, managing hospitality needs, and ensuring employees have the resources necessary to work effectively.
Oversee office reception standards and coordinate logistics for visitors, board members, investors, and executive guests, ensuring a seamless and professional experience.
Maintain office procedures, workplace guidelines, and administrative processes to ensure operational consistency and compliance.
Maintain office preparedness plans, including emergency procedures, business continuity measures, and workplace safety protocols.
Oversee office inventory, including technology assets, supplies, and equipment, ensuring proper tracking, maintenance, and replacement planning.
Oversee the implementation, continuous maintenance and strategic optimization of all internal tools and platforms, ensuring their alignment with business objectives and contribution to enhanced productivity.
Develop, implement and manage efficient scheduling processes across the organization, encompassing meeting coordination, resource allocation and project timeline management.
Establish and cultivate robust relationships with key vendors, engaging in contract negotiations, managing service level agreements and ensuring the delivery of cost-effective and high-quality services.
Analyze, design and implement refined office processes and procedures to boost efficiency, mitigate operational bottlenecks and foster a highly productive work environment.
Assist in the prudent management of operational budgets, meticulously tracking expenditures and optimizing resource utilization to achieve predetermined financial targets.
Provide comprehensive, high-level executive support, including the intricate management of complex calendars, the coordination of extensive travel arrangements and the meticulous handling of expense reporting.
Serve as a primary liaison for the President, facilitating seamless communication with internal teams, external partners and key stakeholders, thereby ensuring clear communication and strategic alignment.
Lead and coordinate special projects and strategic initiatives as directed by the President, which includes tracking progress, managing deliverables and ensuring their timely and successful completion.
Develop and maintain robust information management systems, guaranteeing that critical data and documents are accessible, secure and organized. Furthermore, responsible for developing, tracking and reporting on key performance indicators (KPIs) and organizational goals, ensuring alignment with strategic objectives and providing the President with actionable insights into business performance and progress towards strategic initiatives.
Contribute to strategic initiatives by assisting with research, data gathering and the preparation of comprehensive reports.
Demonstrate proficiency in utilizing advanced digital tools and platforms relevant to business operations, including project management software, CRM systems and comprehensive office suites.
Possess a foundational understanding of artificial intelligence (AI) applications and their potential to streamline administrative and operational tasks. Identify, evaluate and integrate innovative technological solutions, including AI-powered tools to automate routine processes and improve data analysis capabilities.
Foster a culture of digital productivity within the President's office and broader operational functions.
Maintain unwavering trustworthiness and absolute discretion regarding highly confidential business matters, strategic initiatives and personal information.
Exercise impeccable judgment in all interactions and decisions, particularly when handling sensitive situations with tact and diplomacy.
Consistently demonstrate a professional demeanor that earns and sustains the President's confidence through reliable performance and ethical conduct.