CW Operations Processing HQ
About The Position
PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education. This role is responsible for reviewing incoming documentation from customers or other entities and making account adjustments based on the requests in alignment with department procedures. Our knowledgeable staff creates a comprehensive training program to ensure our team members are destined for success. Candidates must complete a two week training program that combines lecture and practice on live customer accounts and performs account adjustments. Due to the amount and complexity of information, time off will not be permitted during the training period. Periodic training assessments with passing scores are required to continue through the full training program.
Requirements
- High school diploma or equivalent.
- Computer literacy and knowledge of MS Office.
- Due to the sensitivity of customer information, maintaining confidentiality is necessary.
Nice To Haves
- Results-oriented and detailed-focused individuals.
Responsibilities
- Reviewing incoming documents, calculate income, revise or make changes to account information such as demographic information (name, address, phone number, date of birth, etc.), repayment plans, due dates, postponing payments including deferments and forbearances, borrower correspondence, or other account adjustments.
- Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans.
- Process and document adjustments to accounts, applications for loans, or other changes to account status.
- Report customer issues and concerns to supervisor.
Benefits
- Total Rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
