CW Operations Processing HQ
PHEAA•Harrisburg, PA
•Hybrid
About The Position
PHEAA is looking for results-oriented and detailed-focused individuals to join our team as an entry-level Full Time Processing Agent! This role is responsible for reviewing incoming documentation from customers or other entities and making account adjustments based on the requests in alignment with department procedures.
Requirements
- Must complete a two week training program that combines lecture and practice on live customer accounts and performs account adjustments.
- Periodic training assessments with passing scores are required to continue through the full training program.
Responsibilities
- Reviewing incoming documents, calculate income, revise or make changes to account information such as demographic information (name, address, phone number, date of birth, etc.), repayment plans, due dates, postponing payments including deferments and forbearances, borrower correspondence, or other account adjustments.
- Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans.
- Requests are reviewed and honored in conjunction with the standards set by the Department of Education and Owner/Lender guidelines.
- Process and document adjustments to accounts, applications for loans, or other changes to account status.
- Report customer issues and concerns to supervisor.
Benefits
- Total Rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
