Business Operations Manager-PNW

World Wide Technology Holding•Seattle, WA

18d

About The Position

The Business Operations Manager serves as the financial and operational partner to an Area Vice President and Regional Sales Managers. The role owns tactical, data-driven, financial, and operational work that supports regional business health while sales leaders focus on customers. It partners with Strategy & Planning and other functional teams to translate established programs, frameworks, and priorities into consistent regional execution, while maintaining primary accountability to the Area Vice President for regional priorities and outcomes. The position collaborates across stakeholder groups on forecast accuracy, margin and pricing strategy, executive engagement, compensation planning, gross profit performance, and expense management. It initially supports two Regional Sales Managers, with scope scaling to as many as 10 account teams and up to three P&Ls as the role and program mature.

Requirements

At least 7 years of experience in sales operations, revenue operations, business or financial operations, or FP&A.
Deep, hands-on Salesforce experience; administrator-level fluency is strongly preferred over end-user proficiency.
Demonstrated experience building and administering sales compensation plans.
Strong financial acumen, including margin analysis, gross profit, P&L literacy, and expense management.
Advanced Excel and business-intelligence tool skills, such as Power BI, Tableau, or similar.
Ability to manage multiple stakeholders and shifting priorities across a large, matrixed organization.
Track record of holding senior stakeholders accountable and driving outcomes without relying on direct authority.
Bachelor’s degree in Business, Finance, or a related field, or equivalent experience.
Willingness to travel regularly to account teams, customer sites, and company events.
Assertive and accountable; comfortable delivering difficult feedback to Regional Sales Managers and Area Vice Presidents and upholding standards and deadlines.
Operationally disciplined, able to build and enforce processes and manage details.
Dynamic and adaptable in managing competing priorities across up to 10 account teams and three P&Ls.
Executive presence and credibility with senior WWT leaders and customer executives.
Field-savvy understanding of the sales motion sufficient to act as a trusted partner.

Nice To Haves

Experience at an IT solutions provider, value-added reseller (VAR), systems integrator, or technology distributor.
Familiarity with Smartsheet, Lucid, Mural, or similar account-planning and collaboration tools.
Prior experience supporting multiple P&Ls or a matrixed regional sales organization.
Background as a Chief of Staff, Deal Desk lead, or Sales Finance business partner.

Responsibilities

Own the weekly forecast and pipeline-inspection cadence across supported account teams; enforce CRM data-entry standards and opportunity hygiene, and hold account managers and Regional Sales Managers accountable for commit/best-case discipline and forecast-variance targets.
Conduct recurring deal-level and portfolio margin analysis to identify erosion and at-risk accounts; develop and track margin-improvement plans with account teams and partner with Pricing, Delivery, and Finance to address leakage.
Advise account teams on deal structuring, discount governance, and competitive positioning; manage deal-desk escalations and help protect margin without slowing deal velocity.
Support sales-area logistics within established executive-engagement and marketing-event frameworks; manage the executive-engagement calendar, including EBCs, CABs, and WWT events, identify and track customer and WWT executive invitations, and measure executive coverage across top accounts.
Partner with Sales Compensation, HR, and Finance to design, model, and administer territory and individual compensation plans; own plan documentation, exception approvals, and quarterly true-ups, and align incentives with account, margin, and growth priorities.
Track and report gross profit per head by P&L and territory; identify underperformance and partner with Regional Sales Managers on remediation and capacity planning.
Track, analyze, and report gross profit-to-SC performance across P&Ls, partnering with Regional Finance and the Area Vice President on trends, targets, and corrective actions.
Own budget tracking and expense governance for supported P&Ls; review and approve or challenge account-team spending against policy and ROI, and report variances with corrective plans.