Business Operations Manager, North America

IFS • Itasca, IL

35d

About The Position

As part of the IFS Ultimo team, the Business Operations Manager partners closely with the CRO for North America and senior sales leaders to drive strategic decision-making and business operations execution across a high-growth SaaS business. The role sits at the intersection of strategy, operations, and commercial execution, supporting forecasting, go-to-market (GTM) planning, Quarterly Business Reviews (QBRs), and sales policy. It translates data into insights, insights into decisions, and decisions into scalable processes that support sustained growth.

Requirements

• At least 5 years of experience in Business Operations, Strategy, RevOps, Consulting, or a similar role, ideally within a SaaS company.
• Proven experience supporting executive leadership and driving data-driven decision-making.
• Bachelor’s degree.
• Advanced proficiency in Excel and PowerPoint.
• Experience working with HubSpot CRM.
• Strong strategic and analytical thinking, with the ability to move between detail and big-picture perspectives.
• Highly structured and organised, with the ability to manage multiple priorities in a fast-paced, high-growth environment.
• Commercially minded, with a clear understanding of SaaS GTM motions and revenue drivers.
• Confident communication skills and the ability to influence senior stakeholders with data-driven insights.
• Proactive problem-solving skills and the ability to thrive in ambiguity and build scalable solutions.

Nice To Haves

• Experience in a SaaS company.

Responsibilities

• Own the business operating rhythm, including pipeline councils, performance reviews, and QBRs.
• Own and support sales forecasting, including pipeline assessment and worst-case and best-case scenario planning to support leadership decision-making.
• Support the GTM planning process as part of the annual sales strategy cycle, including segmentation, resource allocation, territory design, coverage models, and quota setting.
• Derive actionable insights into business health and act as a trusted partner to sales leaders in defining corrective actions and strategic priorities.
• Partner across Finance, Product, Marketing, and Sales Operations to align on revenue priorities.
• Lead the design and execution of key strategic initiatives in North America, ensuring follow-through from concept to measurable business outcome.

Benefits

• High-impact role within a scaling, high-growth SaaS organisation.
• Direct exposure to executive leadership and strategic decision-making.
• Opportunity to shape GTM and commercial strategy.
• Collaborative environment focused on learning, ownership, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager