Assistant Manager, Creative Operations - North America

ELC Beauty LLC•New York, NY

About The Position

The Assistant Manager, Creative Operations supports the operations team in managing creative executions developed by the North America Creative team, including 360 campaigns, social media, ecommerce, and special events, from inception to completion. The role partners with Creative Operations, internal Creative and Copy teams, and cross-functional partners to keep projects on track, aligned with briefs, and delivered on time. The position manages creative projects from inception through production and delivery, reviews briefs and gathers project information, develops timelines, monitors approval processes, coordinates with creative and production teams, and maintains brand status reports. It also supports content shoots, anticipates and resolves project challenges, and escalates timeline or budget issues with recommendations. The Assistant Manager helps improve briefing, review, approval, and communication processes; communicates workflows and timelines to internal teams and agency partners; helps address requests outside standard processes; maintains process documentation and training materials; and supports onboarding for Creative tools and workflows. The position reports to the Director, Creative Operations Creative Content Hub and is part of The Americas Creative Content Hub.

Requirements

At least 3 years of experience in creative operations or creative project management in an agency or brand environment.
Understanding of best-practice creative processes.
Experience implementing process changes and improvements and setting strategic goals.
Excellent written and verbal communication skills.
Experience interfacing with and building relationships across multiple stakeholders and functions in a large, matrixed organization.
Knowledge of 360 campaign execution formats, including social, digital, print, and events.
Ability to take ownership of projects and follow through.
Knowledge of digital formats for ecommerce, online advertising, and social media.
Ability to thrive in a fast-paced environment while juggling multiple projects and priorities, with resilience, adaptability, and a solutions-oriented mindset.
Proactive problem-solving approach.
Bachelor’s degree or equivalent.

Nice To Haves

Deep appreciation for beauty, culture, design, and consumer trends, with curiosity about what is next.
Passion for exploring AI as a tool to improve workflows, efficiency, and innovation.

Responsibilities

Manage online, social media, email, ecommerce, and special initiative projects from inception through production and delivery.
Review incoming briefs and gather pertinent information from business partners to develop creative execution timelines.
Keep each phase of internal and external creative and approval processes on track, including design, copy, stakeholder reviews, and final delivery.
Monitor project progress through ongoing communication and coordination with the creative team.
Partner with the creative and operations teams to develop projects and anticipate program launch and maintenance requirements outlined in content calendars.
Balance multiple projects and priorities while maintaining execution quality and choosing when to prioritize craft versus speed, efficiency, and scale.
Partner with the content production team to plan and execute photo and video shoots and ensure timely asset delivery.
Anticipate challenges, solve problems proactively, inform Operations leadership of timeline or budget issues, and recommend solutions.
Continuously maintain and update brand status reports.
Support continuous improvement of briefing, review, and approval processes, communication cadences, and service-level agreements.
Communicate processes and timelines to internal creative teams, brand teams, and agency partners, and ensure adherence.
Work with the Director to identify solutions for requests outside the standard operating model, such as accelerated timelines, budget constraints, or last-minute opportunities.
Maintain process documentation and training materials, support development of guides and resources, and help onboard team members to Creative tools, workflows, and ways of working.