Business Operations and Demand Fulfillment Manager

STMicroelectronics•Santa Clara, CA

4d•$129,800 - $188,500

About The Position

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today. When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world. Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential. Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you. Act as the primary interface between customers and ST for operational communication, demand fulfillment, forecast alignment, supply execution, and service performance through best-in-class customer service. Proactively act as the official and reliable source of information on customer demand and execution constraints.

Requirements

10-15 years’ of relevant experience.
Experienced operations leader with deep expertise in sales processes, demand and supply management, and customer service.
Demonstrated people leadership experience, with the ability to lead, develop, and motivate teams.
Strong understanding of supply chain principles, processes, and best practices, with the ability to support efficient planning, coordination, and execution across the value chain.
Collaborative partner with business operations, sales, finance, divisions, and supply chain teams.
Strong communication and problem solving skills.
Ability to travel up to 25% domestically and internationally as required.

Responsibilities

Manage the order life cycle, including firm orders, nonrecurring engineering (NRE) purchase orders (POs), and samples, as well as contract and pricing setup.
Maintain and optimize the backlog. Update requests, monitor confirmations and deliveries, and capture customer signals to improve forecast accuracy
Achieve revenue plans by driving optimal backlog coverage in close partnership with the customer, sales, and champions.
Translate key supply drivers, including internal and external inventory, goods in transit (GIT), constrained demand, product lead times and delays (PLDs), and demand layering, into a clear and reliable supply commitment to the customer through capacity visibility, quality service setup, and alignment with sourcing agreement obligations.
Manage buffer stock agreements, including vendor-managed inventory (VMI) contracts and long-term inventory (LTI) agreements.
Proactively manage shipment risks. Resolve delays, expedite urgent shipments, address customs issues, and manage trade compliance requirements.
Lead customer communication on operational topics, including lead time, delivery status, and improvements.
Partner closely with the respective sales team and manage escalations, ensuring timely resolution through prompt communication.
Collaborate with regional business intelligence and Sales to manage, expand, and maintain centralized regional reporting and monitoring tools.
Perform data-driven analytics to identify trends, areas of excellence, and areas for improvement to support the management team in decision-making, strategy definition, and execution.
Monitor forecast process performance and ensure a continuous feedback loop with relevant stakeholders.
Detect future supply issues and resolve identified issues through daily collaboration with Business Operations team members, division planning directors, and Central Supply Chain.