Business Operations Analyst

Smart IMS • Plano, TX

1d • Onsite

About The Position

As a Business Operations Analyst, you will play a crucial role in the entire sales order lifecycle, ensuring seamless and accurate processing of customer orders from receipt to fulfilment. This position serves as primary point of contact for customer inquiries, coordinates with various internal departments such as Logistics, BOC, Supply Chain, and Credit along with maintaining weekly sales trackers.

Requirements

• Competency in SAP and Microsoft Office, with strong Excel skills, and a basic understanding of environment setup for Visual Studio.
• Superior communication and organizational abilities to manage multiple tasks effectively.
• Excellent written and verbal communication skills.
• Strong problem-solving skills to address challenges and find efficient solutions.
• Ability to interact effectively with all levels of management and cross-functional teams.
• Proven ability to meet deadlines in a fast-paced and demanding environment.
• Excellent teamwork skills, with the ability to work well under tight timeframes.
• Exceptional customer service background to maintain strong vendor relationships.
• Address customer concerns and manage issues effectively.
• Prior sales and account management experience.
• Bachelor's degree required.

Responsibilities

• Review and organize available inventory, build appropriate B Good truck loads based on customer needs and warehouse constraints, and proactively offer these loads to customers.
• Obtain information on B Good truck loads and ensure timely communication.
• Work closely with B Goods Vendors to receive and process orders efficiently.
• Collaborate with the BOC team to enter Purchase Orders (POs) into NERP.
• Address and resolve any pricing discrepancies that arise during the process.
• Liaise with the Credit Department to resolve credit-related issues with vendors.
• Work with the PSI team to schedule and execute drop delivery orders.
• Ensure orders are properly Goods Issued (GI'd) by following up with the logistics team.
• Create and maintain multiple weekly trackers to monitor progress and ensure accountability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level