Business Operations Analyst II - Dining and Lifestyle Operations

JPMorgan Chase & Co. • New York, NY

3h • $88,350 - $132,000

About The Position

The Business Operations Analyst in Dining & Lifestyle Operations coordinates cross-team initiatives, strengthens operational readiness, and improves visibility into performance and issues. The role develops simple, sustainable processes that reduce friction, support well-governed execution, and enable smooth launches. It partners across teams to identify gaps early, drive decisions to closure, and support consistent delivery.

The analyst leads workstreams that improve process consistency, documentation, and adherence to standards and policies; coordinates launch timelines and dependencies; and partners with legal, risk, controls, and compliance stakeholders on governance. The role also develops documentation and training, improves and automates workflows, supports issue remediation, translates marketing and event strategies into execution plans, vets prospective partners and sponsorships, and serves as the primary operational contact between Brand Marketing and Events and internal stakeholders.

Requirements

• Proven experience leading cross-functional projects or workstreams from planning through execution.
• Strong ability to manage timelines, dependencies, and stakeholder communication across multiple teams.
• Proven process improvement skills, including documenting workflows and creating clear standard operating procedures.
• Ability to identify operational gaps, assess risk and impact, and drive practical solutions to closure.
• Experience partnering with legal, compliance, risk, or control-focused stakeholders to support well-governed delivery.
• Strong written and verbal communication skills, including the ability to translate complex topics into clear actions.
• Analytical skills to track performance, synthesize insights, and create reporting that supports decision-making.
• Ability to prioritize effectively in a fast-moving environment with competing needs.
• High attention to detail and follow-through, especially when work impacts customers or business outcomes.
• Collaborative, inclusive working style with a track record of influencing without authority.
• Proficiency with common productivity tools, including spreadsheets, presentations, and documentation tools.
• Applicants must be authorized to work for any employer in the United States; immigration sponsorship is not available.

Nice To Haves

• Experience supporting new product, benefit, or operational process launches.
• Background in operations for customer-facing digital products, content, brand marketing, or event and experiential programs.
• Familiarity with issue management practices, including root cause analysis and corrective action tracking.
• Comfort facilitating working sessions, process mapping, and training for diverse stakeholder groups.
• Experience using AI or large language models to automate tasks and enable process improvements.

Responsibilities

• Lead cross-team workstreams that improve consistency, documentation, and adherence to company standards and policies.
• Coordinate timelines, milestones, and dependencies to ensure readiness for new process, product, or benefit launches.
• Partner with legal, risk, controls, and compliance stakeholders to implement and sustain effective governance practices.
• Identify gaps and issues early, propose practical solutions, and drive decisions through to resolution.
• Create and maintain process documentation and train teams to support consistent execution.
• Improve and automate workflows to increase efficiency and reduce manual effort and error risk.
• Support issue remediation by assessing root cause, customer impact, and corrective actions.
• Translate marketing and event strategy into actionable execution plans by mapping policy requirements, approvals, and dependencies into step-by-step roadmaps.
• Lead due diligence and vetting of prospective partners, sponsorships, and donation recipients, assessing alignment with brand values, reputational risk, and compliance requirements.
• Serve as the primary point of contact between Brand Marketing and Events and internal stakeholders to resolve operational blockers.

Benefits

• Competitive total rewards package, including role- and experience-based base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed