Business Operations Analyst
About The Position
As a Business Operations Analyst within Transaction Processing & Shared Services (TPSS), you will help improve operational processes across the organization, with a focus on efficiency, customer outcomes, scalability, and controls. You will partner with business, operations, technology, and other teams to understand business needs, analyze end-to-end processes and operational data, and turn findings into practical, measurable improvements. The role involves identifying process inefficiencies, bottlenecks, control gaps, and customer pain points; developing future-state processes and business requirements; and evaluating solutions based on risk, cost, benefits, and business impact. You will support testing and implementation readiness, develop performance measures, and monitor results to ensure changes deliver their intended outcomes. Using structured problem-solving, process mapping, data analysis, and approved AI tools, you will help teams make informed decisions, strengthen processes, and identify continuous-improvement opportunities while maintaining human validation and safeguards for sensitive data.
Requirements
- Bachelor's degree or equivalent work experience.
- Typically five or more years of experience in business analysis, process improvement, operations analysis, systems analysis, or a related field.
Nice To Haves
- Thorough knowledge of the assigned business area's processes, policies, procedures, products, controls, and applicable regulatory requirements.
- Strong business analysis and process improvement skills, including requirements gathering, process mapping, root-cause analysis, solution assessment, and documentation.
- Ability to analyze operational and performance data, identify trends and opportunities, quantify impacts, and measure results.
- Working knowledge of continuous improvement, operational risk, controls, and change readiness.
- Experience developing test scenarios, supporting user acceptance testing, documenting issues, and validating results.
- Ability to manage multiple assignments and deadlines with appropriate direction and escalation.
- Strong written and verbal communication, facilitation, and presentation skills.
- Proficiency with Microsoft Office and process-mapping or data-analysis tools.
- Ability to use approved AI tools for analysis, process design, documentation, and efficiency improvements, including effective prompting, output validation, and responsible handling of sensitive data.
Responsibilities
- Partner with business, operations, technology, and other teams to understand business needs.
- Analyze end-to-end processes and operational data.
- Identify process inefficiencies, bottlenecks, control gaps, and customer pain points.
- Develop future-state processes and business requirements.
- Evaluate solutions based on risk, cost, benefits, and business impact.
- Support testing and implementation readiness.
- Develop performance measures and monitor results to assess whether changes achieve their intended outcomes.
- Use structured problem-solving, process mapping, data analysis, and approved AI tools to support informed decisions and continuous improvement.
- Apply human validation and safeguards when using AI tools and handling sensitive data.
Benefits
- Healthcare (medical, dental, and vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
