Business Operations Analyst

Sentara Health • Charlottesville, VA

20h • $76,086 - $115,586

About The Position

The Business Operations Analyst designs, produces, and analyzes customer operations data to support business operations and strategic initiatives. The role creates and maintains reports for operational processes, performance metrics, and special projects, and uses applications, databases, information systems, statistical tools, and analytical principles to monitor trends, evaluate performance, and provide actionable insights. The analyst also assists with implementation, maintenance, enhancement, and continuous improvement of information systems, reporting processes, and operational workflows.

Requirements

• Three years of related experience required in one or more of the following areas: Operations, Information Technology (IT), Reporting, or related business experience.
• Knowledge of operational processes, reporting methodologies, information systems, and data analysis principles.
• Strong analytical and problem-solving skills, including the ability to interpret data, identify trends, and communicate findings effectively.
• Experience working with databases, reporting tools, and multiple software applications.
• Ability to manage priorities, maintain data accuracy, and support process improvement initiatives.
• Strong organizational, communication, and customer service skills.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Designs, develops, and maintains operational and business reports.
• Creates and distributes routine and ad hoc reports to support business operations and special projects.
• Analyzes operational data to identify trends, risks, and opportunities for improvement.
• Monitors performance metrics and provides reporting insights to leadership.
• Utilizes databases, information systems, and analytical tools to support business objectives.
• Assists with the implementation, maintenance, and enhancement of information systems.
• Collaborates with operational leaders to identify reporting needs and process improvement opportunities.
• Supports special projects through data collection, analysis, and reporting.
• Ensures data integrity, accuracy, and consistency across reporting platforms.
• Performs other duties as assigned.

Benefits

• Medical, dental, and vision plans
• Adoption, fertility, and surrogacy reimbursement up to $10,000
• Paid time off and sick leave
• Paid parental and family caregiver leave
• Emergency backup care
• Long-term and short-term disability and critical illness plans
• Life insurance
• 401(k)/403(b) with employer match
• Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
• Student debt pay down up to $10,000
• Pet insurance
• Legal Resources Plan
• Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria
• Paid holidays
• Paid military leave
• Educational assistance or student loan repayment
• Voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level