Business Operations Analyst
About The Position
The Business Operations Analyst will manage, monitor, and provide Quality Assurance on all solutions running in the District. This role involves creating reports based on the needs of product and/or operational departments, including internal reporting such as status and analytical reports. The analyst will help quantify the productivity results of each solution or tool created, map processes using available tools, and develop and provide technical training for operational staff. Key responsibilities also include data analysis using Expeditors system tools (e.g., Branch exp.o, Report Scheduler), assisting operations with data requirements for daily tasks, and maintaining a project ticketing system to capture status, timeliness, priorities, and future projects. The role requires incorporating new technologies and technical advancements within operational training, collaborating with other Business Process Analysts (BPAs) on best practices and technology solutions, and developing and sharing AI (Copilot) solutions within the district.
Requirements
- Expeditors Product and Service knowledge
- More than 2 years of experience within operations preferred
- Strong leadership skills
- Self-management and project management skills
- Proficient in process mapping, execution of root-cause analysis and using problem-solving techniques
- Prior experience leading communication, public speaking and training
- Effective interpersonal skills, with ability to relate to employees at all levels
- Strong PC and analytical skills, including experience with Microsoft Office
- Power BI
- SharePoint
- Visio
Responsibilities
- Manage, monitor and provide Q/A on all solutions running in the District
- Create reports based on needs of product and/or operational departments
- Internal reporting (i.e. status and analytical reports)
- Help quantify the productivity results of each solution or tool created
- Mapping processes using available tools
- Develop and provide technical training for operational staff
- Data analysis
- Expeditors system tools (i.e. Branch exp.o, Report Scheduler, etc.)
- Assist operations with data requirements needed to perform their daily tasks
- Maintain project ticketing system capturing status, timeliness, priorities and future projects and be able to provide this update to the reporting structure for this position
- Incorporate new technologies and technical advancements within operational training
- Collaborate with other BPAs on best practices and technology solutions
- Develop and share AI (Copilot) solutions within the district
Benefits
- Paid Vacation
- Holiday
- Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
