Business Operations Analyst II/Senior

Federal Reserve Bank of Philadelphia•Cleveland, OH

About The Position

The Federal Reserve Bank of Cleveland is hiring a Business Operations Analyst II or Senior to conduct business process and operations analysis, needs assessments, and cost/benefit analyses that advance business initiatives and support management decision-making. The position supports operations by gathering and assessing data, making recommendations for improvements, and preparing periodic reports. It may contribute to or lead basic to moderately complex projects for the function, Bank, or Federal Reserve System. The analyst conducts complex financial and operational analyses, monitors trends and policy or procedure changes, and recommends actions to improve quality, performance, and financial results. The role communicates analytical findings and system enhancements to stakeholders, represents the Bank in work groups, and may develop project plans. It also provides technical support, training, mentoring, and consulting on operational, policy, and compliance matters. The role is available in Cleveland, Columbus, or Cincinnati, Ohio, or Pittsburgh, Pennsylvania. The expected starting salary is $66,100–$82,600 annually for the Business Operations Analyst II and $81,600–$102,000 for the Business Operations Analyst Senior. Final compensation depends on the candidate’s background, experience, skills, internal equity, and market data. This is a full-time, regular, exempt position on the first shift.

Requirements

Business Operations Analyst II: Bachelor’s degree and 3 or more years of related work experience, or Associate’s degree and 5 or more years of related work experience.
Business Operations Analyst Senior: Bachelor’s degree and 5 or more years of related experience.
Advanced knowledge of regulations, procedures, and practices related to the cash services/logistics industry.
Advanced ability to lead independent research.
Advanced project management skills.
Advanced proficiency with Microsoft Office.
Intermediate knowledge of video surveillance equipment and required views in a valuables-handling environment.
Intermediate knowledge of physical and logical access systems.
Advanced verbal and written communication skills.
Advanced business acumen and analytical skills.
Intermediate SQL, ad-hoc query, and data warehouse skills.
Intermediate knowledge or experience with COSO/SOX compliance.
Knowledge of or exposure to a highly controlled or regulated environment.
Intermediate understanding of Custody Control and Principals and Standards (CCPS) and the Treasury Currency Operations Manual (TCOM).
Compliance with the Bank’s ethics rules is a condition of employment.
Candidates must undergo a background check and drug testing for controlled substances prohibited by federal law prior to hire; testing may also occur during employment for certain safety-sensitive positions.

Responsibilities

Conduct complex financial and operational analyses to ensure data accuracy and integrity, identify trends, and find operational efficiency improvements.
Monitor and report on trends and keep current with policy and procedure changes affecting multiple areas.
Develop and recommend actions related to quality, performance, and financial statistics to exceed productivity and quality objectives.
Communicate conclusions, analytical findings, reporting information, and system enhancements about complex topics to key stakeholders.
Represent the Bank on District, System, or industry work groups involving strategic issues or projects; lead or work independently under a workgroup or subcommittee as appropriate.
Develop project plans where appropriate to achieve desired outcomes, comply with standards and procedures, and produce high-quality, cost-effective solutions.
Maintain advanced operational knowledge and technical expertise to support the function.
Provide technical support to internal or external customers and serve as a technical liaison among information technology, System groups, and customers as needed.
Provide technical training on analytical tools and requirements and mentor new hires.
Provide consulting support to identify and resolve policy, operational, and compliance issues, and establish metrics required to measure performance.
Perform other assigned or requested duties and adhere to attendance policies through regular and prompt attendance.