Business Operations Analyst II/Senior
About The Position
The Business Operations Analyst II/Senior conducts business process and operations analysis, needs assessments, and cost-benefit analyses to advance business initiatives and support management decision-making. The role supports operations by gathering and assessing data, making recommendations for improvement, and preparing periodic reports. It may contribute to or lead basic to moderately complex projects for the function, Bank, or Federal Reserve System. The position performs complex financial and operational analysis to ensure data accuracy and integrity, identify trends, and improve operational efficiency. It communicates findings and recommendations to stakeholders, represents the Bank in District, System, or industry work groups, and may develop project plans. The analyst maintains advanced operational and technical expertise, may provide technical support and training, mentors new hires, and consults on policy, operational, and compliance issues. The position is based in Cleveland, Columbus, or Cincinnati, Ohio, or Pittsburgh, Pennsylvania. The role is full-time and regular, with a first shift. The position is classified as exempt. Candidates must comply with Bank ethics rules and undergo a background check and drug testing as a condition of employment.
Requirements
- For Business Operations Analyst II: bachelor's degree and at least 3 years of related work experience, or associate degree and at least 5 years of related work experience.
- For Business Operations Analyst Senior: bachelor's degree and at least 5 years of related experience.
- Advanced knowledge of regulations, procedures, and practices related to the cash services/logistics industry.
- Advanced ability to lead independent research.
- Advanced project management skills.
- Advanced proficiency in Microsoft Office.
- Intermediate knowledge of video surveillance equipment and required views in a valuables-handling environment.
- Intermediate knowledge of physical and logical access systems.
- Advanced verbal and written communication skills.
- Advanced business acumen and analytical skills.
- Intermediate SQL, ad-hoc query, and data warehouse knowledge.
- Intermediate knowledge or experience with COSO/SOX compliance, and knowledge of or exposure to a highly controlled or regulated environment.
- Intermediate understanding of Custody Control and Principals and Standards (CCPS) and the Treasury Currency Operations Manual (TCOM).
- Compliance with the Bank's ethics rules is required as a condition of employment.
- Candidates must undergo a background check and drug testing for controlled substances prohibited by federal law before hire.
Responsibilities
- Conduct complex financial and operational analyses to ensure data accuracy and integrity, identify trends, and find opportunities to improve operational efficiency.
- Stay current on policy and procedural changes affecting multiple areas, and monitor and report on specific trends.
- Develop and recommend actions related to quality, performance, and financial statistics to exceed productivity and quality objectives.
- Clearly communicate conclusions, analytical findings, reporting information, and system enhancements on complex topics to key stakeholders.
- Represent the Bank in District, System, or industry work groups involving strategic issues or projects; lead or work independently under a work group or subcommittee as appropriate.
- Develop project plans where appropriate to achieve desired outcomes, follow standards and procedures, and deliver high-quality, cost-effective solutions.
- Maintain advanced working knowledge of operations and advanced technical expertise to support the function.
- Provide technical support to internal or external customers and serve as a technical liaison among information technology, System groups, and/or customers as appropriate.
- Provide technical training on analytical tools and requirements and mentor new hires.
- Consult with the function to identify and resolve policy, operational, and compliance issues, and establish metrics to measure results.
- Perform other duties as assigned or requested.
- Adhere to Bank attendance policies through regular and prompt attendance.
Benefits
- Benefits to support overall health and financial security; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
