Business Operations Analyst

Investar Bank National As•Baton Rouge, LA

About The Position

Assists Operations Manager in executing operations tasks and activities, including M&A, as well as serving as a Bank project lead for cross-functional strategic priorities to include systems, processes, and products. Plays a key role in improving processes, systems and how teams work together. Collaborates with various areas to help create/maintain training procedures, core system optimization, process improvement/innovation, documentation/compliance alignment, and cross-functional collaboration with Sales, branch staff, Deposit Operations, Training, Project Team, and other Leadership.

Requirements

10+ years’ experience in a financial institution or equivalent work experience required to include teller and platform system knowledge, documentation of procedures, regulatory knowledge, system functionality, project management, M&A and reporting.
Bachelor’s degree or equivalent experience required.
Excellent written and verbal communication skills
Advanced training in Microsoft Excel and Power BI
Superior analytical skills required
Strong decision-making skills and sensitivity when dealing with confidential information.
Strong computer skills, including proficiency with MS Office (Word, Excel and Outlook).
Excellent organizational skills with great attention to detail.
Excellent interpersonal skills with the ability to interact within all levels of the Bank.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, and write reports, correspondence and procedures.
Ability to multi-task and manage multiple priorities and projects.
Ability to collect and compile relevant data.
Excellent ability to analyze information and think systematically.
Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
Must possess the ability to perform detailed tasks with accuracy.
Must possess knowledge of standard office equipment including computer, ten-key adding machine, typewriter, fax machine, scanner, and copy machine.

Nice To Haves

Ability to travel if required to perform the essential job functions.
Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an “undue hardship,” then the employee must be accommodated; hence, omitting lifting as a physical requirement.

Responsibilities

Identifies project requirements by interviewing internal customers; analyzing operations; determining project scope; documenting results; etc.
Supports practical solutions that improve efficiency, accuracy, compliance and employee/customer experience. Role is well-suited for someone who enjoys solving problems, coordinating project, supporting change, and helping team adopt better processes and tools.
Develops project plans and templates for internal projects including weekly reporting of milestones and reminders of items due on action lists.
Provides knowledgeable assistance and consultation regarding system setups to departments and facilitates changes as needed.
Assists with compiling, analyzing, and interpreting data needed to identify trends and patterns to assist with decision making and business recommendations.
Facilitates and leads meetings as assigned.
Regularly meets with department managers and develops dialogues regarding current issues/inefficiencies, documenting them and implementing projects to address them.
Coordinates the quarterly core system Releases for enhancements, defects, etc. Notifies departments affected by core system updates and schedules installation and testing with documented results.
Collaborates with Training department to develop and maintain training curriculum.
Helps identify and resolve operational issues that may arise, ensuring smooth workflow and minimal disruption.
Works with Line of Business Managers to develop and maintain a standard set of operational procedures to create transparency and organization among various areas of the bank through effective communication, training and change management practices.
Helps maintain the Bank’s intranet to ensure procedures and resources are readily accessible and up to date.
Assists in authoring new Policies for the bank as needed in the form of a mini project.
Helps monitor Operations department budgets for variations and validation of expenses paid to include maintenance of non-budget worksheet.
Organizes all past project decisions for reevaluation when needed.
Ensures that own work as well the financial institution is in compliance with applicable regulations directly or through subordinates.
All other duties as assigned.