Business Operations Analyst

U.S. Bank•Minneapolis, MN

1d•$86,360 - $101,600•Hybrid

About The Position

As a Business Operations Analyst within Transaction Processing & Shared Services (TPSS), you will help improve operational processes across the organization, focusing on efficiency, customer outcomes, scalability, and controls. You will partner with business, operations, technology, and other teams to understand business needs, analyze end-to-end processes and operational data, and turn findings into practical, measurable improvements. You will identify process inefficiencies, bottlenecks, control gaps, and customer pain points; develop future-state processes and business requirements; and help evaluate solutions based on risk, cost, benefits, and business impact. You will support testing and implementation readiness, develop performance measures, and monitor results to help ensure changes deliver their intended outcomes. Using structured problem-solving, process mapping, data analysis, and approved AI tools, you will help teams make informed decisions, strengthen processes, and identify opportunities for continuous improvement while maintaining appropriate human validation and safeguards for sensitive data. The role requires working from a U.S. Bank location three or more days per week.

Requirements

Bachelor's degree or equivalent work experience.
Typically five or more years of experience in business analysis, process improvement, operations analysis, systems analysis, or a related field.
Thorough knowledge of the assigned business area's processes, policies, procedures, products, controls, and applicable regulatory requirements.
Strong business analysis and process improvement skills, including requirements gathering, process mapping, root-cause analysis, solution assessment, and documentation.
Ability to analyze operational and performance data, identify trends and opportunities, quantify impacts, and measure results.
Working knowledge of continuous improvement, operational risk, controls, and change readiness.
Experience developing test scenarios, supporting user acceptance testing, documenting issues, and validating results.
Ability to manage multiple assignments and deadlines with appropriate direction and escalation.
Strong written and verbal communication, facilitation, and presentation skills.
Proficiency with Microsoft Office and process-mapping or data-analysis tools.
Ability to use approved AI tools for analysis, process design, documentation, and efficiency improvements, including effective prompting, output validation, and responsible handling of sensitive data.
Ability to work from a U.S. Bank location three or more days per week.

Responsibilities

Analyze end-to-end processes and operational data to identify inefficiencies, bottlenecks, control gaps, and customer pain points.
Develop future-state processes and business requirements.
Evaluate potential solutions based on risk, cost, benefits, and business impact.
Support testing and implementation readiness.
Develop performance measures and monitor results to assess whether changes achieve intended outcomes.
Use structured problem-solving, process mapping, data analysis, and approved AI tools to support informed decisions and continuous improvement.
Maintain appropriate human validation and safeguards for sensitive data.
Partner with business, operations, technology, and other teams to understand business needs and deliver measurable improvements.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.