Business Operations Analyst, AI & Innovation - Brand Consulting

CAA Club Group•New York, NY

5d•$74,000 - $88,000•Hybrid

About The Position

The Business Operations Analyst, AI & Innovation supports the CAA Brand Consulting team by splitting time between hands-on support for AI applications and workflow implementation, and the operational work that keeps the broader Business Operations function running. The role tests, documents, and maintains agentic workflows and tools, while managing usage tracking, reporting, vendor administration, and other operational support.

Requirements

Bachelor's degree in Marketing, Business, Communications, or a similar discipline.
2–3 years of relevant experience as an analyst, coordinator, or in a product-support role.
Working knowledge of AI tools and a product-management mindset; able to gather requirements, prioritize intake, and coordinate across stakeholders.
Strong organizational skills and ability to manage multiple concurrent workstreams.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, with strong PowerPoint skills.
Exceptional attention to detail and ability to manage multiple deadlines in a fast-paced environment.
Strong verbal and written communication skills.
Team-oriented and comfortable working cross-functionally.

Nice To Haves

Agency experience, ideally in sports and entertainment.
MBA or another advanced degree in operations or a related field.
Familiarity with budgets and financial concepts.
Familiarity with AI platforms such as Claude, ChatGPT, Gemini, Copilot, Perplexity, Lovable, Cursor, or similar.

Responsibilities

Test, document, and maintain agentic workflows and tooling on approved enterprise AI platforms.
Partner with cross-functional teams to engineer, standardize, and refine prompt patterns and templates.
Oversee and scale the shared AI component library, establishing reusable architectural frameworks to accelerate builds and ensure consistency.
Facilitate the integration and deployment of proprietary AI systems and internal tooling for account and functional teams.
Track and analyze live workflow metrics to identify performance drift, technical issues, or declining usage, and proactively mitigate risks.
Coordinate with Insights & Analytics, Strategy, and other functional teams on AI application rollouts and integration.
Manage usage and spend tracking dashboards and help assemble monthly reporting for Finance.
Oversee vendor portal administration, including provisioning workflows, role-based access tiers, and platform compliance.
Manage intake for new workflow requests and contribute to the use case inventory and quarterly build slate.
Drive daily operational continuity across Business Operations, coordinating departmental workflows, stakeholder communication, and meeting enablement.