Business Operations Analyst 4

Lam Research•Fremont, CA

8d•$92,000 - $211,000•Hybrid

About The Position

The Business Development and Sales Operations (BDSO) organization supports Lam’s Global Customer Operations team by enabling customer success, profitable growth, and predictable business execution. Within BDSO, the Sales Systems and Digital Transformation teams deliver scalable CRM sales system capabilities, process improvements, data and reporting solutions, and user enablement that help global sales, account teams, product groups, and business leaders work more efficiently and make faster, better-informed decisions. Join Lam as a Business Operations Analyst, where you'll spearhead process improvement initiatives. With your systems knowledge and business process acumen, you expertly collect and analyze data, evaluate processes, develop metrics, and identify root causes with data-driven indicators for future improvements. Organizing cross-functional project teams, you communicate team progress and survey best practices, showcasing your commitment to operational excellence at Lam.

Requirements

Hands-on experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM; Microsoft Dynamics experience is preferred.
Experience gathering requirements, writing user stories and acceptance criteria, documenting processes, mapping workflows, and translating business needs into system requirements.
5–10 years in business analysis, CRM systems, sales operations, enterprise applications, or digital transformation programs.
Strong understanding of sales processes, opportunity management, pipeline management, CRM adoption, data quality, reporting, dashboards, master data management, and enterprise data governance.
Experience supporting Agile or Scrum delivery, backlog grooming, sprint planning, UAT, defect management, release readiness, business sign-off, and post-launch hypercare.
Strong analytical and communication skills, with the ability to explain complex business and technical topics clearly to internal and external audiences.
Familiarity with Power BI, SharePoint, Jira Service Management, Confluence, Azure DevOps, or similar collaboration and reporting platforms.
Experience creating training materials, release communications, user guides, and adoption support for business users.

Nice To Haves

Experience in semiconductor industry, automation, AI-enabled workflows, system integrations, continuous improvement, or Six Sigma methods.

Responsibilities

Partner with business, IT/GIS, vendors, Account Teams, Product Groups, Sales Operations, and BDSO stakeholders to clarify needs, manage dependencies, and align on priorities.
Own and support CRM sales system enhancements from intake through launch, including requirements, design, testing, deployment, adoption, and post-launch support.
Document user stories, business requirements, acceptance criteria, process flows, data mappings, business rules, KPIs, and functional specifications.
Analyze current-state sales and operational processes, identify gaps, and drive simplification, standardization, scalability, and continuous improvement.
Plan and support UAT, test cases, defect triage, regression testing, release validation, go/no-go readiness, business sign-off, and hypercare.
Improve data quality, reporting, dashboards, and single-source-of-truth practices across CRM, Power BI, SAP CRM, Microsoft Dynamics, and related enterprise systems.
Drive user adoption through training, communications, demos, user guides, onboarding, access management, and user support improvements.
Maintain project trackers, action item logs, decision records, status updates, open questions, and readiness checklists to keep delivery milestones on track.