Business Operations Analyst 1

Public Consulting Group•US NC Remote, NC

4d•$59,000 - $76,000•Remote

About The Position

The Business Operations Analyst I supports the delivery of education technology solutions for state and local education agencies across North Carolina and South Carolina. This early-career role offers opportunities to develop expertise in business analysis, client operations, service delivery, product support, and project delivery. The position calls for someone who is curious, analytical, collaborative, and eager to learn new systems, processes, and technologies. The role supports day-to-day service delivery, investigates client-reported issues, coordinates incident resolution, and communicates issue status and next steps. It also assists with requirements gathering, process documentation, workflow analysis, solution design, root-cause analysis, and operational documentation. The analyst collaborates with clients and internal product, quality assurance, and development teams on software enhancements and project initiatives, and participates in testing, release readiness, change management, and feature adoption. The position is remote, with the possibility of 15–20% in-office work. Compensation is $59,000–$76,000. PCG lists medical and dental care benefits, a 401(k), PTO, parental leave, and bereavement leave.

Requirements

Bachelor's degree.
0–3 years of professional experience in business operations, customer support, project coordination, business analysis, education, technology, or related fields.
Strong critical-thinking and problem-solving skills.
Ability to learn new systems, processes, and technologies quickly.
Strong analytical skills, including the ability to evaluate information and identify trends or patterns.
Excellent written and verbal communication skills.
Flexible, self-starter mindset, intellectual curiosity, and willingness to take on new challenges.

Responsibilities

Support day-to-day service delivery activities for assigned clients, projects, and products.
Investigate and analyze complex client-reported issues.
Coordinate with internal stakeholders to facilitate timely incident resolution.
Communicate issue status, resolutions, and next steps clearly and professionally.
Assist with requirements gathering, process documentation, workflow analysis, and solution design.
Create and maintain process flows, user guides, standard operating procedures, and other operational documentation.
Assist in identifying root causes of issues and recommending practical solutions.
Collaborate with clients, product teams, quality assurance teams, and developers to support software enhancements and project initiatives.
Participate in user acceptance testing, regression testing, and production validation.
Assist with release readiness, change management, and feature adoption initiatives.