Business Operations Analyst I

Softheon

9h • $60,000 - $65,000 • Remote

About The Position

Softheon is seeking a motivated, detail-oriented Business Operations Analyst I to analyze and optimize business operations in support of company objectives. This entry-level role offers an opportunity to develop skills and grow in the health technology industry. The position supports operational analysis, process improvement, reporting, project work, market research, documentation, compliance, recruitment, and collaboration across departments.

This is a remote-first role. Employees must reside in the Eastern or Central time zone, live in one of the specified eligible states, and work Eastern hours from 9 a.m. to 6 p.m. Employees are also required to attend headquarters in person approximately twice a year. The position requires on-call availability during peak periods to help resolve critical issues outside regular working hours.

Requirements

• Bachelor's degree.
• One to three years of experience in business operations or data analysis.
• Experience within a STEM field.
• Excel experience.
• Strong analytical and problem-solving skills.
• Proficiency with data analysis tools and software; Excel, SQL, and Tableau are listed as examples.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and a proactive approach to identifying and solving problems.
• Strong organizational skills and ability to work independently.
• Collaborative attitude and eagerness to learn and grow.
• Must reside in the Eastern or Central time zone and be located in NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI, or TX.
• Must work Eastern hours, 9 a.m. to 6 p.m. ET.
• Must be available for on-call duty during peak periods.
• Must attend headquarters in person approximately twice per year.
• Must reside in the United States and have work authorization that does not require current or future employer visa sponsorship.

Nice To Haves

• A degree in a STEM field.
• Experience in the healthcare or technology industry.
• Six Sigma Yellow Belt certification; candidates without it must be willing to complete it within the first 180 days of employment.
• Basic understanding of healthcare industry standards and regulations.
• SQL experience.

Responsibilities

• Collect, analyze, and interpret data to identify trends and insights that inform business decisions and operational improvements.
• Help identify and implement process improvements to enhance efficiency, productivity, and quality across departments.
• Generate and maintain regular reports on key business metrics, providing actionable insights to stakeholders and management.
• Support project management by tracking progress, identifying issues, and helping ensure timely completion of project tasks.
• Collaborate with finance, sales, marketing, product development, and other cross-functional teams to support business operations and strategic alignment.
• Conduct market research on industry trends, competitors, and emerging technologies relevant to health technology.
• Maintain documentation of processes, procedures, and analyses.
• Help ensure business operations comply with industry regulations and company policies.
• Work with the Talent team on recruitment, including participating in interviews and using industry networks to help identify and attract talent.
• Provide guidance and mentorship to team members within the department and across functions.
• Help shape and reinforce company culture, teamwork, collaboration, and employee engagement.
• Provide on-call support during peak periods to help resolve critical issues outside regular working hours.

Benefits

• Base pay of $60,000–$65,000, plus equity when applicable and variable or incentive compensation.
• One-time home office stipend.
• Health, vision, and dental coverage for employees, spouses, and dependents.
• Monthly wellness stipend.
• Internet stipend.
• 401(k) with a match and immediate vesting.
• Employee assistance program.
• Disability and life insurance.
• Parental leave.
• Discretionary PTO, stated as 15 days based on years of service.
• Nine additional paid holidays.
• Referral bonuses.
• Discretionary bonus program and spot bonuses.
• Professional development opportunities.
• Travel arrangements supported for required headquarters visits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level