Business Operations Analyst 4
About The Position
The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. Join Lam as a Business Operations Analyst, where you'll spearhead process improvement initiatives. With your systems knowledge and business process acumen, you expertly collect and analyze data, evaluate processes, develop metrics, and identify root causes with data-driven indicators for future improvements. Organizing cross-functional project teams, you communicate team progress and survey best practices, showcasing your commitment to operational excellence at Lam.
Requirements
- Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
Responsibilities
- Supports field service and operations teams through data analysis, reporting, process coordination, and operational insight generation.
- Helps drive execution by tracking key performance indicators, supporting planning activities, improving data quality, and identifying opportunities to enhance field productivity, service delivery, and operational efficiency.
- Analyze business demand and translate it into headcount requirements, ensuring accurate quarterly forecasting
- Understand business dynamics and provide structured insights to management
- Monitor forecast vs. actual performance and track key KPIs
- Oversee the hiring process to ensure timely execution
- Ensure post-hiring training is completed and report on readiness and effectiveness
Benefits
- Comprehensive set of outstanding benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
