Business Operations Analyst 1

NCR Atleos•Frisco, TX

2d•Hybrid

About The Position

The Chargeback Analysts II requires minimal supervision and is responsible for handling incoming chargebacks, reviewing documentation, performing research, entering re-presentments, and handling pre-arbitration cases on behalf of our clients for multiple networks on the acquirer side. Additionally, the Chargeback Analyst II handles outgoing chargebacks to resolve cardholder dispute cases for our Issuing processing Banks. As an Analyst II, the position requires the processing of both the issuer and acquirer exception items. The Analyst must maintain a high level of knowledge that is related to Chargeback and Retrievals regulations for Visa, MasterCard and any other network.

Requirements

3-4 years of experience in chargeback processing preferred
Knowledge of Visa, MasterCard, STAR, ACCEL, AFFN, CU24, Shazam, NYCE, and Pulse networks chargeback rules and regulations
Excellent attention to detail and organizational skills
Ability to meet deadlines
Strong written and oral communication skills
Proficient in MS Word and MS Excel
Ability to work in an environment with daily changes
Ability to be self-motivated and quickly learn new procedures.
Excellent problem-solving skills
Must be able to work well with others, specifically with a team
Ability to work overtime, holidays and weekends as required
Adjustment Hub – Dispute System
AMP System
Pulse PIX2 System
Shazam Access
Visa VROL System
MasterCard Singe Transaction Manager and MasterCom
Fiserv’s Client Workstation
CU24 – Data Navigator
NYCE Info Manager
CDS Exception Manager
CDS Webtools
CDS Intranet
Shared Drives

Responsibilities

Review daily incoming documentation in response to chargeback notifications.
Review incoming journals and validate if the documentation supports filing a re-presentment with the networks.
Review transaction to determine the appropriate network routing of the transaction and then ensure network re-presentment rules are met before submitting to the network for credit.
Perform any necessary research and look up specific transaction details that need to be included with the re-presentment case.
Process re-presentments daily and within network timeframes.
Research and process pre-arbitrations and pre-compliance cases within network timeframes.
Process Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances, reversals, and to resolve daily match and kill Settlement variances.
Process Chargebacks and Good Faith disputes for Issuing Banks to resolve cardholder disputes.
Communicate, provide updates, and work directly with Issuing Banks on Chargeback initiation, while also reviewing and ensuring documentation received is valid in order to win cases on behalf of the Banks.
Provide training and support to Financial Institutions and Credit Unions on chargeback rules.
Keep up to date on industry information, system changes, network rules and compliance issues.
Respond to requests and maintain open communications between team, account managers and external customers.
Save all documentation and archive in Chargeback folder daily to ensure the data and documentation is available for internal use.
Answer and resolve calls from Issuing Banks, ISO/Merchants, Networks, and internal/external clients.
Assist other team members and perform other tasks within the department as required by management.