Business Operations Analyst

Circle Logistics•Fort Wayne, IN

8h•$50,000 - $60,000•Onsite

About The Position

The Business Operations Analyst plays a critical role in driving efficiency and reliability across our administrative functions. You'll be the problem-solver our team relies on to untangle complex operational challenges, design smarter processes, and execute high-impact projects that strengthen our business. This role combines analytical rigor with hands-on project ownership, offering the opportunity to make a tangible difference in how we operate.

Requirements

3–6 years of hands-on experience in business operations, financial operations, billing, collections, or a related analyst role, with demonstrated impact on process improvement or operational efficiency.
Proven ability to investigate complex operational and administrative issues independently, diagnose root causes, and implement sustainable solutions from start to finish.
Advanced Excel proficiency, including expertise with lookups, pivot tables, data validation, and the ability to work confidently with large, complex, or unstructured data sets.
Strong experience documenting processes, creating clear and comprehensive standard operating procedures (SOPs), and translating operational knowledge into actionable guidance for teams.
Demonstrated track record of owning and delivering projects on time, including scoping work accurately, establishing realistic timelines, managing stakeholder expectations, and driving accountability to completion.
Exceptional attention to detail, organizational discipline, and follow-through on commitments in fast-paced environments.
Excellent written and verbal communication skills, with the ability to translate complex operational findings into clear, actionable recommendations for both technical and non-technical audiences.

Nice To Haves

Direct experience in freight brokerage, transportation, logistics, or third-party logistics (3PL) operations.
Working knowledge of transportation management systems (TransportPro, Cargotel, Tai) or comparable industry platforms.
Familiarity with EDI standards, customer portal workflows, or accounts receivable and collections processes.
Experience with process automation tools, SQL queries, or basic scripting to streamline repetitive administrative tasks.
Exposure to continuous improvement methodologies such as Lean or Six Sigma, or a demonstrated commitment to operational excellence.
Experience collaborating with IT and finance teams to scope and execute system implementations or data migration projects.

Responsibilities

Investigate and resolve administrative issues spanning billing, collections, and back-office operations—from one-off exceptions to recurring patterns that impact efficiency.
Diagnose root causes rather than surface symptoms, implementing sustainable fixes that prevent recurrence and build operational resilience.
Serve as a trusted resource and subject matter expert for billing and collections teammates, helping them navigate complex or unusual situations with clarity and confidence.
Identify inefficiencies, manual workarounds, and friction points across administrative workflows, then propose and champion practical, scalable improvements.
Design, document, and implement new or updated processes and standard operating procedures (SOPs) that raise team capability and consistency.
Continuously seek opportunities to automate or streamline repetitive work, partnering strategically with IT and finance leadership to maximize impact.
Own and execute high-priority special projects in support of the administrative department—from system clean-ups and data migrations to new customer onboarding workflows and custom reporting builds.
Scope projects with precision, establish realistic timelines, drive execution with accountability, and communicate progress clearly to stakeholders at every stage.
Coordinate seamlessly with cross-functional partners across finance, operations, and IT to remove blockers and keep initiatives moving forward.
Extract, clean, and analyze data from billing, collections, and operational systems to uncover insights that support informed decision-making and quantify operational challenges.
Build recurring reports and ad-hoc analyses that give administrative leadership clear visibility into what's working, what isn't, and where to focus effort.
Translate complex findings into actionable recommendations and clear next steps that drive measurable improvement.