Business Operations Administrator

City and County of Denver • Denver, CO

4d • $60,064 - $99,105 • Onsite

About The Position

This is a full-time, limited-term position with an anticipated end date of August 1, 2030. The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $60,064 - $78,000/year, based on experience and education. This position requires working on-site five days per week at the Wellington E. Webb Municipal Building, 201 W. Colfax Ave., Denver, CO 80202. The regular schedule is a 40-hour work week, Monday through Friday. The Department of Transportation and Infrastructure (DOTI) enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need through equitable contracting, equitable investments, and equitable workforce development. DOTI’s culture revolves around four key principles: (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results. Right of Way Enforcement (ROWE) is a division within DOTI responsible for enforcing regulations primarily within the public right-of-way, with a strong focus on parking compliance. ROWE provides a wide range of services, including parking enforcement, support for street sweeping operations, vehicle booting, ADA and bike lane safety enforcement, special event parking management, encroachment enforcement, and customer request management. The division works collaboratively with other DOTI teams, partners with City departments that have enforcement responsibilities within their respective authorities, and supports parking-related actions administered through the Denver County Courts. Through these efforts, ROWE helps promote safe, accessible, and efficient transportation while supporting the mobility, economic vitality, and quality of life of the City and County of Denver. As part of its continued commitment to customer service and operational excellence, ROWE has launched a new Parking Citation Administrative Review Program and is seeking a Business Operations Administrator to lead the team. In this role, you will oversee the day-to-day operations of the program, supervise a team of Parking Citation Review Technicians, and ensure operational efficiency, the consistent application of policies and procedures, and high-quality customer service.

Requirements

• Bachelor's Degree.
• Three (3) years of experience administering business operations or operational programs and/or assisting professional/management staff with administrative or operational functions.
• One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
• Additional appropriate education may be substituted for the minimum experience requirements.
• Exceptional attention to detail and organizational skills
• Clear and effective written and verbal communication abilities
• Demonstrated commitment to accuracy and quality in all work
• Strong proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint
• Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

Responsibilities

• Provides leadership, supervision, and operational oversight of the Parking Citation Administrative Review Program, including a team of Parking Citation Review Technicians responsible for citation review and case processing.
• Ensures parking citation reviews and related determinations are conducted accurately, consistently, and in accordance with City ordinances, policies, procedures, and established guidelines.
• Serves as a technical advisor to staff on complex or sensitive citation reviews, case dispositions, records management, and interpretation of applicable policies and procedures.
• Oversee the resolution of escalated or complex public inquiries, complaints, and disputes related to parking citations, ensuring appropriate and timely resolution.
• Develops, recommends, and implements operational procedures, workflows, and program improvements to enhance efficiency, consistency, and customer service within the review program.
• Monitors program performance by reviewing data, tracking trends, and evaluating workload outputs to ensure quality assurance and identify opportunities for process improvement.
• Ensures accurate maintenance of confidential records and integrity of data within the Parking Management Information System, including citation records and court dispositions.
• Coordinates training and onboarding for Parking Citation Review Technicians, including assessing training needs, reinforcing policy updates, and ensuring consistent application of procedures.
• Prepares reports, summaries, and operational updates for management regarding program performance, workload trends, and service outcomes.
• Serves as a liaison between the Parking Citation Administrative Review Program and other DOTI divisions, Denver County Courts, and external stakeholders to ensure alignment and effective communication.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level