Business Operations - Functional Systems Administrator

Sarasota County Government

4d • Onsite

About The Position

Join our Parks, Recreation and Natural Resources team in a role where technology helps connect people with exceptional parks, programs, and outdoor experiences. As our Business Operations Systems Administrator, you'll oversee the software systems that power reservations, registrations, point-of-sale operations, facility access, payment processing, and other essential business functions. In this collaborative role, you'll partner with staff, Information Technology, vendors, and other stakeholders to enhance business processes, implement system improvements, develop training and standards, and ensure our applications are reliable, secure, and compliant. If you enjoy solving complex problems, optimizing technology, and making a meaningful impact on both organizational efficiency and the customer experience, we'd love to hear from you. Apply today to make a difference in the community! About the Position In this role, you will... Functional Systems Administrator Serve as the primary administrator and subject matter expert for registration and reservation software (e.g., RecTrac, WebTrac, ResNexus), supporting reservations, registrations, facility rentals, and point-of-sale transactions. Oversee system configuration, fee structures, inventory, facilities, activities, user permissions, and online registration settings. Coordinate system upgrades, testing, enhancements, and vendor-supported fixes while minimizing disruption to staff and customers. Conduct routine audits to ensure data accuracy, consistency, security, and compliance with County policies and operational standards. Establish and maintain standards for system configuration, data entry, naming conventions, and operational procedures to enhance usability, accessibility, and performance. Develop and maintain standard operating procedures and documentation for assigned business systems to ensure consistency, continuity, and compliance. Analyze business processes and implement system improvements that enhance efficiency, improve customer experience, and support operational goals. Monitor, prioritize, and resolve system issues/service requests using the Help Ticket tracking system. Serve as the liaison between business users, Information Technology, and software vendors to coordinate issue resolution, system enhancements, and operational support. Function as the primary PRNR point of contact for the door access control system (e.g., CCURE), by coordinating access requests, troubleshooting issues, and ensuring seamless access to park facilities. Serve as the departmental liaison for the Payment Processing Platform, supporting payment processing, transaction troubleshooting, and vendor support. Act as the primary administrator for the athletic field lighting systems (e.g., SkyLogix, Musco). Participate in the evaluation and implementation of new technologies and system enhancements that support departmental objectives. Coordinate with Information Technology, Finance, Outreach, Operations, and other business units to support system enhancements, issue resolution, and operational initiatives. Business Systems Administration and Operations Comply with policies, procedures, and guidelines related to business operations and financial transactions. Develop and deliver training programs, reference materials, and ongoing support to promote effective system utilization by staff. Prepare and analyze benchmarking data relevant to operations, financial practices, and business practices. Develop various financial, administrative, and statistical reports supporting business operations, process improvements, and informed decision-making. Monitor operational performance metrics, analyze trends, and recommend process and system improvements that support departmental goals. Stay current on industry trends, software enhancements, and best practices related to parks and recreation business systems. Monitor business operations to ensure compliance with County policies, financial controls, security standards, and applicable regulations. Manage proactive assessments of fraud awareness, prevention, detection, and risk mitigation activities in the area of responsibility; oversee financial, compliance, operational, and performance audits; review audit findings and ensure appropriate controls are established and implemented. Comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Serve in a support role for division operational needs.

Requirements

• Bachelor’s Degree in Public Administration, Business, Finance, Parks and Recreation, Industrial/Engineering Technology, or job-related field -AND- two (2) years job-related experience.
• Six (6) years professional job-related experience can be substituted at management discretion for the required education.
• Related professional program/project management may substitute for the required education at management discretion.

Nice To Haves

• Previous parks and recreation system administration experience
• Previous supervisor/management experience
• Certified or ability to obtain certification as a “Certified Parks and Recreation Professional” through National Parks and Recreation Association

Responsibilities

• Serve as the primary administrator and subject matter expert for registration and reservation software (e.g., RecTrac, WebTrac, ResNexus), supporting reservations, registrations, facility rentals, and point-of-sale transactions.
• Oversee system configuration, fee structures, inventory, facilities, activities, user permissions, and online registration settings.
• Coordinate system upgrades, testing, enhancements, and vendor-supported fixes while minimizing disruption to staff and customers.
• Conduct routine audits to ensure data accuracy, consistency, security, and compliance with County policies and operational standards.
• Establish and maintain standards for system configuration, data entry, naming conventions, and operational procedures to enhance usability, accessibility, and performance.
• Develop and maintain standard operating procedures and documentation for assigned business systems to ensure consistency, continuity, and compliance.
• Analyze business processes and implement system improvements that enhance efficiency, improve customer experience, and support operational goals.
• Monitor, prioritize, and resolve system issues/service requests using the Help Ticket tracking system.
• Serve as the liaison between business users, Information Technology, and software vendors to coordinate issue resolution, system enhancements, and operational support.
• Function as the primary PRNR point of contact for the door access control system (e.g., CCURE), by coordinating access requests, troubleshooting issues, and ensuring seamless access to park facilities.
• Serve as the departmental liaison for the Payment Processing Platform, supporting payment processing, transaction troubleshooting, and vendor support.
• Act as the primary administrator for the athletic field lighting systems (e.g., SkyLogix, Musco).
• Participate in the evaluation and implementation of new technologies and system enhancements that support departmental objectives.
• Coordinate with Information Technology, Finance, Outreach, Operations, and other business units to support system enhancements, issue resolution, and operational initiatives.
• Comply with policies, procedures, and guidelines related to business operations and financial transactions.
• Develop and deliver training programs, reference materials, and ongoing support to promote effective system utilization by staff.
• Prepare and analyze benchmarking data relevant to operations, financial practices, and business practices.
• Develop various financial, administrative, and statistical reports supporting business operations, process improvements, and informed decision-making.
• Monitor operational performance metrics, analyze trends, and recommend process and system improvements that support departmental goals.
• Stay current on industry trends, software enhancements, and best practices related to parks and recreation business systems.
• Monitor business operations to ensure compliance with County policies, financial controls, security standards, and applicable regulations.
• Manage proactive assessments of fraud awareness, prevention, detection, and risk mitigation activities in the area of responsibility; oversee financial, compliance, operational, and performance audits; review audit findings and ensure appropriate controls are established and implemented.
• Comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Serve in a support role for division operational needs.

Benefits

• Health, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Florida Retirement System (FRS)
• Three great medical plans, including one with a $0 premium option, with completed preventative visits
• Award-winning wellness program including free gyms at multiple Sarasota County Government locations
• 11 paid holidays
• 3 personal days
• 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level