Business Office Support Specialist

Lakeshore Sport & Fitness • Chicago, IL

11d

About The Position

The Business Office Support Specialist provides customer service and administrative support to members and team members on billing, account changes, and related questions. The role supports day-to-day business office operations and billing processes, with an emphasis on friendly, professional service, accuracy, and follow-through. The position may be performed remotely or on location at the club, with flexibility for occasional evening and weekend needs.

Requirements

• Prior experience in customer service, billing, or administrative support.
• Strong organizational skills and the ability to manage multiple priorities.
• Clear, friendly communication in person, by phone, and by email.
• Attention to detail and a commitment to accurate work.
• A helpful, people-first mindset and strong sense of ownership and follow-through.
• A team-player attitude and willingness to help where needed.
• Availability to work remotely or on location at the club, with flexibility for occasional evening and weekend needs.
• Comfort with digital tools and systems.

Nice To Haves

• Familiarity with databases, spreadsheets, or CRM systems.

Responsibilities

• Respond to member billing questions, payment concerns, and account update requests.
• Process membership freezes, terminations, and upgrades accurately and efficiently.
• Support monthly billing by posting charges, issuing refunds, and following up on declined payments.
• Work with the Front Desk and Department Managers to resolve account-related issues.
• Maintain accurate records and ensure work complies with company standards and policies.
• Provide administrative support to the Business Office and help improve systems and workflows.

Benefits

• Competitive hourly wage based on experience and performance.
• Medical, dental, vision, life, and disability coverage for eligible team members.
• 401(k) for eligible team members.
• Paid time off (PTO) for eligible team members.
• Complimentary family membership.
• Childcare for team members’ kids.
• Discounts on services.
• Room to grow and thrive.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed